8 Oct 2024
Full-Time Service Associate II (Req#2856)
Job Description
Location: Stoneham, MA
Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).
Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in “in-store” locations, or in other unique locations where such a “hybrid” position is authorized.
Major Responsibilities:
Works toward achieving specific individual sales and service goals through the following activities:
- Opens deposit accounts
- Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
- Closes loans for customers for applicable business lines (i.e. consumer lending)
- Ability to process ATM, ITM, TCR and ICOM
- Makes referrals to other bank business lines and third-party partners
- Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio
- Responsible for operational compliance and adherence to policy
- Handles daily account maintenance and other service issues as necessary
- Understands and provides support in achieving quarterly sales
- Successfully completed and implemented 4 additional trainings (Fiduciary, Business Documentation, Operations and Safe Deposit)
- Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the account representative should seek guidance from their immediate supervisor.
Teller Duties:
- Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts.
- Cash checks for customers and non-customers according to bank policy.
- Process and properly record the sale of monetary instruments (i.e. official bank checks).
- Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments.
- Process foreign currency purchases and sales.
- Process various types of loan payments and credit card cash advances.
- Relative to all duties, must adhere to all bank policies and procedures.
- Individuals in this position will have a mixture of time spent between account representative duties and teller duties. On some occasions more time might be spent on one versus the other.
Qualifications:
- Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment.
- Individual should be an outgoing self-starter and be technically literate. Basic business acumen and professionalism is a must.
- The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
- Ability to build relationships and strong alliances across the organization.
- Ability to quickly learn all details about the products and services offered by the bank.
- High School diploma or equivalent
- 2-4 years of sales experience in a retail, financial services or hospitality environment preferred
Working Conditions:
- Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact
- Incumbent must be able to transport items weighing 15 pounds or more.
How to Apply
If you will like to learn more and apply, use the link below: https://gka.fa.us1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/2856/?utm_medium=jobshare52 total views, 0 today