Full-Time Service Administrator
Job Description
JOB TITLE: Service Administrator
REPORTS TO: Director, Service Operations
LOCATION: United States
DATE: February 2021
Since 1979, Meridian has guided customers in transforming the technology tools and resources they already have into undeniable business value. We do more than help our customers simply buy technology; at Meridian, we partner with our customers to adopt technology to enable their business strategy and growth. Meridian helps maximize the value of technology investments with our technology adoption experts and their 3000+ certifications, flexible consumption and deployment models, contract and service management, global service and support, and custom finance options.
SUMMARY
The Service Administrator is responsible for triaging all incoming requests for professional services. This individual evaluates the incoming request, assesses the severity, and processes the request appropriately. The Service Administrator will determine existing contract levels (or create a new contract); verify client information and contract type; open engagements & route them appropriately. The Service Administrator processes incoming business partner Statements of Work (SOW) following the prescribed workflow. This team is also responsible for Professional Services document archiving.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Service Administration
- Setup and maintain client data
- Process incoming agreement requests
- Review for spelling/grammar errors and ensure standards adherence
- Work with Internal Solutions Delivery team, Service Delivery Team, Project Managers and external business partners to ensure a SOW is properly written and follows workflow processes
- Ensure proper Client rates are assigned
- Enter appropriate costs and track them
- Manage approval routing
- Update documents as needed before client distribution
- Follow existing workflow process to close service engagements
Miscellaneous
- Generate team reports
- Maintain service document repository
- Perform other duties as assigned
QUALIFICATIONS
- Accuracy
- Excellent customer service skills
- Excellent organizational and time management skills
- Ability to work effectively in a team environment
- Ability to work independently
- Ability to handle multiple priorities and confidential information
- Attention to detail
- Able to demonstrate a high level of independent judgment and initiative
- Adaptability and ability to effectively implement changes to processes
- Excellent written and verbal communication skills
- Comfortable learning new tools – software/processes/workflows
- Able to work a flexible schedule
EDUCATION / EXPERIENCE
- Proficiency in Microsoft Word, Excel, and Outlook
- Bachelor’s Degree is preferred, however strong practical experience in lieu of formal education will be considered.
Meridian Group International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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