Job Description

CAN – ON – Toronto (OPENLANE Canada)

Who We Are:

KAR Global powers the world’s most trusted automotive marketplaces through innovation, technology and people. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions.

• We’re a technology company delivering next generation tools to accelerate and simplify remarketing
• We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights
• And we’re an auction company powering the world’s most advanced and integrated mobile, digital and physical auction marketplaces

About Our Candidate:

OPENLANE, a KAR Global brand, the leader in online automotive remarketing, is currently looking for a Senior UX Designer. The Sr. User Experience Designer is accountable for the digital execution of the UX strategy of ADESA digital services across channels and services. This role will drive the strategic changes to the customer experience, working primarily on our eCommerce checkout team.

OPENLANE technology powers our ADESA.com and ADESA.ca online marketplaces.  Both of these B2B password protected sites are the online vehicle marketplaces of choice for car dealers to buy and sell wholesale vehicles.  ADESA.com and .ca are launching an eCommerce vehicle checkout experience.  This role will lead design efforts within that experience; working closely with customers and our product team in defining the optimal experience.  This critical experience will help transform what is largely an offline legacy wholesale vehicle purchase process into a wholly digital world.  The ideal candidate will have experience in B2B eCommerce research and UX design.

What You Will Be Doing:

Lead the user experience and implementation of our digital eCommerce checkout projects to deliver online enhancements based on the eCommerce strategy, including but not limited to the following accountabilities:

• Demonstrated ability to think creatively and provide marketable solutions in conceiving, developing, and producing tactics.
• Ability to thrive in a collaborative, fast-paced environment and build strong relationships with co-workers and clients.
• Analyze industry best practices, client feedback, new vendor offerings and learnings from metrics tracking, and competitive analysis to recommend opportunities for improvements of customer experience, products, tools, etc.
• Brainstorm, prototype and design how new features/enhancements can be deployed across multiple platforms including desktop, tablets and smart phones.
• Meet all required timelines to support the on-time delivery of business and technological changes
• Proven ability to manage challenging situations.
• Determine the business rules, interactions and client flows for the customer experience and document business requirements for approval by senior management
• Advise partners and vendors on technical, UX and visual issues.
• Assist in making presentations and run design thinking sessions for the partners
• Conceptualize and design how new features/enhancements can be deployed across multiple platforms including desktop, tablets and smart phones.
• Define and build digital guidelines
• Test prototypes and designs and ability to adapt journeys quickly before going to market
• Lead holistic research of user experience on specific segments of the business
• Produce recommendations in the form of reports and presentations that are accessible to the sophisticated partners as well as less experienced business stakeholders
• Review project requirements and production enhancement documentation and recommend approval based on the review process
• Facilitate input from clients and creative meetings.
• Work with partners, developer teams, analytics team and optimization teams in the implementation of platform and product changes; meet all required timelines to support the on-time delivery of business and technological changes

What You Need to Be Successful:

Skills:

• Related college or university degree – digital design or HCI major
• Excellent organizational skills and ability to coordinate multiple activities and prioritize conflicting demands.
• Comprehensive understanding human-computer interaction for multiple platforms and devices – Windows, Machintosh, Android, iOS
• Comprehensive understanding of design theory and techniques
• In-depth knowledge of user experience principles, digital marketing products, usability testing and customer centric design practices
• In-depth communication skills (both written and verbal)
• In-depth analytical and problem solving skills
• Ability to adapt to an agile type of project management – fast-paced, changing priorities and technology environment
• Must have a disciplined and organized approach

Experience:

• Proven ability to manage challenging situations and meet tight deadlines with very little to no assistance
• Minimum of 7 years in product design, digital marketing, interactive design within a large matrixed organization; ideally working on B2B eCommerce platforms
• Experience executing a successful online customer experience. This includes experience with visual design, information architecture, interaction patters
• Experience with both large and small scale mobile projects (full project lifecycle – would be an asset)
• Experience working closely with development on time estimates and feature trade-offs
• Demonstrated ability to think creatively and provide marketable solutions in conceiving, developing, and producing tactics.
• In-depth knowledge of web and mobile applications experience required
• Ability to work independently, with a disciplined and organized approach
• Fast-prototyping and testing
• Agile experience is a must
• Experience with Figma, LucidChart, Miro, Web and Mobile Applications, Adobe CC (Photoshop, Illustrator, Acrobat Pro), MS Office (Word, PowerPoint, Excel), CrazyEgg, Usertesting.com, Google Analytics.

We thank all applicants.  However, only applicants selected for an interview will be contacted.

OPENLANE is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.  Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request.  If contacted for an interview, please advise Human Resources if you require disability-related accommodation.

How to Apply

Job Types: Full-Time. Job Tags: design, user experience, and UX/UI. Salaries: Not Disclosed.

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