Job Description

Role:  Senior Science Outreach Officer
Grade:  Clerk Grade 9/10 (Salary $113,343 – $124,901+ superannuation)
Duration:  Ongoing
Location:  Gosford / Parramatta
Closing Date: Wednesday, 27 October 2021 (9:59AM)

About Us 
Customer Service is a new department transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. Customer Service is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

Better Regulation Division (BRD) works across a broad portfolio of functions and projects to deliver better regulation in NSW. These regulators include Safework NSW, Liquor and Gaming NSW and NSW Fair Trading. These regulators are modern, innovative and collaborative, competitive for businesses, responsive to our customers’ needs, protect the community we serve and give people confidence to engage in economic and social activities. Our vision is for a safer community and a vibrant economy, supported by better regulation.

About the team – Business Capability
The Centre for Work Health and Safety aims to create an evidence-based approach for the prevention of WHS harm and better regulation. Guided by the Research Blueprint, the Centre drives collaboration among academia, business, workers and government to create knowledge for practice and a smarter approach to WHS.

As part of the Science Outreach team the Senior Science Outreach Officer will play a key role in raising awareness and interest in WHS research, with the ultimate goal of changing safety behaviours and informing practice.  This is an opportunity to utilise outreach strategies to translate research findings into practical insights.

Key responsibilities

• The translation of work health and safety research into policies, practices, harm prevention advice and injury and illness interventions.
• Use customer insights to align project objectives to the needs and preferences of the target audience, and evaluate and track outcomes to assess achievement
• Work collaboratively as part of the broader team to produce holistic and contemporary science outreach approaches for all campaigns
• Maintaining momentum on long-term strategic projects while continuing to respond to daily priorities, and being responsive and resilient in a changing environment with competing demands.
• Making sound recommendations and exercising good judgement in the absence of complete information.
• Build the brand and promote the research of the Centre for WHS through social media campaigns, media and industry events, publications and more.

To be successful you will:

• Have relevant qualifications and a passion for science outreach and engagement (highly desirable – Master of Science Communication)
• Be knowledgeable in best practice outreach strategies and have a keen eye for translating technical and complex information concisely to effectively engage the NSW Community
• Strong written communication skills, including report writing
• Strong verbal communication, presentation and stakeholder consultation skills
• Have experience working across a variety of social media platforms
• Be motivated by the opportunity to make a difference to NSW community

For enquiries regarding this position please contact Daniel Craig, 0459 873 004.

How to Apply

Your application must include a covering letter (maximum two pages) and an up-to-date resume (maximum five pages) that details your knowledge, skills and experience in relation to the above role.

Please note that comparative assessments will be conducted for this role.

Salary Grade 9/10, with the base salary for this role starting at 113,343 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Bethany Jones via

Be***********@cu*************.au











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Understand more about the Department of Customer Service. Take a look at the Department of Customer Service website at https://www.linkedin.com/company/nswcustomerservice/about

To learn more about us and see why you should work for NSW at https://iworkfor.nsw.gov.au/why-work-for-nsw

The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

If you do require an adjustment during the recruitment process, please notify us on your application form.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 100,000 and above.

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