Full-Time Senior Product Manager, Acquisitions
Job Description
Join one of the world’s fastest growing fintech startups! We’re looking for smart, motivated team members who want to change the way people pay their bills, helping them to improve their financial success.
THE ROLE
The Senior Product Manager, Acquisitions is responsible for planning and execution of roadmap initiatives related to doxo’s customer acquisition channels. This role will drive gathering and prioritizing customer, stakeholder, and business requirements aimed at evolving and optimizing customer acquisition through search, social media, and app store platforms. This PM defines the roadmap aimed at optimizing doxo’s search footprint and other user acquisition channels. This role is responsible for evolving the network of directory of biller profile pages and hubs to improve customer acquisition and engagement. This role also ensures that the product supports the company’s overall strategy and goals for the consumer business, and that the entire organization is aware of both the goals and the product strategy for meeting them.
At doxo, our Consumer Applications are some of the most key components of our platform & business, helping millions of consumers across the US pay their bills online. The Consumer Applications evolve in parallel, but in tight coordination with the other product areas at doxo that drive evolution in sign ups, payments, our directory of providers, provider B2B services, and the broader platform. The acquisitions senior product manager has responsibility for the evolution of the customer journey and application features and user experience to enable a better online bill pay experience, and to take the anxiety out of the monthly bill pay ritual for consumer bill payers.
KEY RESPONSIBILITIES:
- Translate business strategy into product strategy and roadmap for the consumer subscription experience
- Lead SEO roadmap planning and execution for doxo’s directory of billers to drive search users successfully to new doxo membership completion
- Prioritize initiatives ranging from evolving biller profile pages and hubs, UX and page performance improvements, user engagement tests, and ensuring continuous improvements
- Translate product requirements into functional and technical requirements in partnership with marketing, design and engineering teams organized in epic and story level detail
- Create and maintain accurate product documentation for “as built” features and services powering the Consumer Applications in conjunction with the engineering team
- Lead and/or participate in business case creation to justify and prioritize proposed product features
- Work with external third parties to assess partnerships and licensing opportunities to achieve product goals in a cost-effective manner
- Serve as an advocate of the consumer and a partner with customer care to help them effectively serve the consumer needs with the product
- Partner with product marketing on evolution of the product offering and release plans to help drive awareness and adoption
- Work in partnership with platform teams to ensure our suite of APIs powering Consumer Applications are aware of and actively working to prioritize application needs into the services platform roadmap
- Be an expert with respect to the competition in doxo’s market space, and relating to our space
- Act as a leader within the company and ensure awareness of strategy, goals, and KPIs
QUALIFICATIONS:
- Minimum of 4 years’ experience as a Product Manager
- Experience in managing consumer service mobile and web products and features at scale
- Experience in managing search network footprint and Search Engine Optimization to drive search rank and conversion
- Demonstrated success defining and launching excellent subscription products in the consumer software space
- Experience with modern agile software development practices and collaboration software (Confluence, Jira, etc)
- Excellent written and verbal communication skills
- Bachelor’s degree in related field (MBA preferred)
- Technical background, with experience in financial technology preferred
- Excellent teamwork skills
- Proven ability to influence cross-functional teams without formal authority
WHO WE ARE
Each year U.S. households spend over $4.6 trillion – about one third of all consumer spending – on recurring bill payments. While staying on top of these bills is the single largest determinant for consumer financial health, organizing and paying them can be a time-consuming and frustrating chore. Since its inception, doxo has been on a mission to simplify and reduce the anxiety of staying on top of bills, empowering consumers to improve their financial health. Our company was founded on the simple idea that there should be an easy and more secure way for consumers to pay all of their bills through a single account, with any payment method, on any device.
As consumers shift more bill payments online and to mobile, doxo continues to experience rapid growth. To date, over seven million doxo users across 97% of U.S. zip codes have paid bills through the payment network, across more than 45 different service categories. With more than 120,000 payable billers, doxo’s proprietary, crowd sourced provider directory is the largest in the nation.
In 2021, doxo was named by both BuiltIn and Comparably as a best place to work in Seattle, and was also recognized by both Inc. Magazine and Deloitte as one of the fastest-growing companies in North America. Come join us as we grow the team to further accelerate growth, forever changing the bill pay landscape to focus on the customer.
WHY WE ARE DIFFERENT
doxo is unique in that we have already found product/market fit and that our service is filling an important market need every day. But we are still small enough that every employee, no matter their position, can make a meaningful impact. Because transparency is a priority at all levels across the organization, we are all aware of how our work contributes to the success of our business as a whole. We are agile and work hard to solve difficult problems quickly. We work as a team to get things done and mentor individuals to get to the next level in their career.
OUR COMPANY PERKS AND BENEFITS:
- 100% employer-paid medical, dental, and vision coverage for full-time employees
- Generous equity grants
- 401k match to help you save for your future
- 15 days PTO to start, plus paid holidays
- Charitable donation match
- Student loans support
- Pet insurance
- Plus plenty of corporate discounts
doxo is an equal-opportunity employer and we welcome applicants from all backgrounds.
How to Apply
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