Job Description

GENERAL SUMMARY:

Under the general administrative direction of the Broadband Manager and Chief Technology Officer (CTO), leads the development and implementation of processes and tools to monitor all of the day-to-day operations of the Broadband and Town of Concord telecommunications infrastructure and services to ensure adequate capacity, performance, security and availability.

Designs, develops, updates, documents, audits, and verifies network and network service evolution for both the broadband and town networks.  Analyzes project needs/requirements and recommends systems and solutions to enhance network capacity, redundancy, resiliency and security.  Provides Technical project management for network and infrastructure projects.

Manages both planned and unplanned network outages and communicates to stakeholders.

Communicates with vendors for: system configurations, project and service quoting, and hardware/software support of Broadband and Town networks and services.

Works closely with the Broadband staff and Telecommunication Technicians to develop and support service offerings and provide technical support to Concord Broadband customers.

Performs varied and responsible duties requiring a thorough knowledge of departmental operations and the exercise of judgment and initiative in completing tasks, particularly in situations not clearly defined by precedent or established procedures. Must handle significant amounts of detail with a flexible approach to managing and prioritizing workload.

ESSENTIAL JOB FUNCTIONS:

External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

• Designs, implements and troubleshoots switching, routing and cloud-based networks and services.

• Automates network configuration, monitoring, upgrades and hardening efforts as needed.

• Trains and mentors to develop members of the team and other staff as necessary.

• Provides high level escalation support of network trouble tickets

• Delivers performance metrics and analytics use multiple data sources to identify issues and optimize the network.

• Performing complex analysis, installation, maintenance, and upgrade of computer hardware, OS, and software utilities.
• Investigates, Reviews and Recommends broadband technologies and/or broadband partners. Serves as the key technical contact for providers of telecommunications services which support the business activities of CMLP, the Town of Concord and Concord Broadband customers.

• Participate in Disaster Recovery and Business Continuity planning and testing;

• Effectively communicate step by step instructions with non-technical personnel acting as remote hands.

• Supports project teams and other technical teams within the town with networking issues.

• Participates in the Concord Broadband on-call and standby rotation. In conjunction with the Telecommunications Technicians, Network Engineer and IT staff, provides continuous on-call coverage for network and IT services. May be required to help with fiber optic emergency or other network restoration activities.

• Works with the Town IT Department to evaluate, plan, and implement any voice or data

• Performs special projects and related responsibilities as initiated and requested.

• Performs other related duties as required, directed or as the situation dictates.

• Regular attendance and punctuality at the workplace is required.

SUPERVISORY RESPONSIBILITY:

None

EDUCATION, EXPERIENCE & SPECIAL REQUIREMENTS:

• Bachelor’s degree in Computer Science or Electrical Engineering with seven or more years of progressively responsible experience in the design and operations aspects of the telecommunications and broadband provider industry; or any equivalent combination of education and experience.

• Network certification such as Cisco Certified Network Professional (CCNP) or equivalent is desired. Additional professional certification, such as the Cisco Certified Internetwork Expert (CCIE), is highly desirable.

• Deep technical experience with network technology such as fiber optics, wireless transmission systems and twisted pair copper cable systems.

• Extraordinary interpersonal communications and customer-service skills

• Experience evaluating and managing outages to business critical infrastructure

• Ability to maintain composure and customer-service focus in stressful and ambiguous situations

• Self-starter, self-motivated, self-directed, self-sufficient

• Experience in large scale networks

• Solid understanding of OSPF, TCP/IP, Enterprise Wireless, and L2 technologies

• Good background in Cisco, Aruba, or Juniper routing/switching and firewall configuration

• Familiarity with Calix or other broadband hardware and software.

• TCP/IP, Network Security, VoIP and OSPF networking experience required.

• Valid motor vehicle operator’s license.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of technical standards and environment surrounding the provisioning of telecommunications and Internet services.

• Knowledge of the broadband transmission architectures used in wireless, fiber optic and wired networks and identifies those architectures that will serve the broadband objectives of the community.

• Ability to identify and analyze complex technical issues involving networks and network equipment and to develop appropriate recommendations.

• Ability to organize time, work independently and accomplish tasks despite frequent interruptions.

• Ability to communicate effectively and tactfully with the public, co-workers, other employees, departments, officials and other agencies. Ability to effectively communicate with large groups of people.

WORKING CONDITIONS & PHYSICAL DEMANDS:

External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the physical demands (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

Normal office environment, not subject to extreme variations of temperature, noise, odors, etc. Majority of work is performed in a moderately noisy work environment, with constant interruptions. Frequently subjected to the demands of other individuals and the volume and /or rapidity with which tasks must be accomplished. Balancing, crouching, grasping, pulling, reaching and stooping may also be required.

Operates computer, printer, telephone, copier, and all other standard office equipment requiring eye-hand coordination and finger dexterity.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

How to Apply

Job Types: Full-Time. Job Tags: municipal light plant. Salaries: Less than 20,000.

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