HumRRO is a nationally recognized, non-profit applied research and consulting organization, established in 1951 and headquartered in Alexandria, VA with offices in Louisville, KY; Minneapolis, MN; and Monterey, CA. We provide our clients with customized solutions for complex business, HR, educational, and organizational challenges. Our areas of expertise include personnel selection and classification, education research and evaluation, human capital management, measurement and analytics, talent development, leadership development and evaluation, employment research, policy analysis, modeling and simulation, survey research, and professional credentialing.

We are currently looking for an Administrator to oversee, manage, and be the lead technical support of HumRRO’s Microsoft 365 SharePoint infrastructure, all 365 applications and Azure environments. This position requires a high-level of skill and knowledge of Microsoft on-site and cloud environments including extensive SharePoint configuration and management experience.

Job Duties

SharePoint and Teams Administration

• Manages the architecture and configuration of multiple SharePoint online site collections.
• Site collection administration and maintenance.
• Provide front-end development and administration to include document management, automated workflows, collaboration, content management within site collections.
• Maintains SharePoint integration with other Microsoft 365 applications including Microsoft Flow (Power Automate).
• Audits sites for policy compliance and reports on site usage.
• Maintains documentation for SharePoint configuration and architecture.
• Recommend and support governance policies and procedures for SharePoint use and features.

Systems Administration

• Develop and maintain all organizational systems and applications, including on-site Windows servers and cloud-based Microsoft 365 and Azure environments.
• Maintain Intune and Microsoft Endpoint Management solution to secure and manage all user deployments, apps, and endpoint devices.
• Manage Apple devices, including hardware and software.
• Assist with developing technical documentation for best practices related to server and cloud hosted infrastructure, virtualization, and all organization hardware/software.
• Manage and operate help desk to assist users while ensuring the team maintains complete documentation of requests, actions taken and outcomes. Provide tier 2 and tier 3 support for all escalated issues.
• Perform routine audits and manages the monitoring and backups of all systems, networks, and software.
• Provide regular reports on security and compliance risks and alerts.
• Setup, install, and test software and hardware patches and maintain appropriate documentation.
• Mentors the technical support staff on solving common systems-related problems.
• Works with third-party vendors and consultants on developing system specific skills.
• Remain up to date with all relevant aspects of computer software/hardware and operations.
• Assist with special projects as needed.

Qualifications:

• A./B.S. degree in computer science or systems management and 7+ years of related work experience in developing, implementing, and supporting on-site and hosted environments (Windows Server 2019+, Microsoft 365, Azure, and AWS).
• 10+ years of experience managing Windows environments with Active Directory, group policies, Microsoft 365 solutions, and authentication technologies.
• 7+ years of experience with SharePoint/Teams administration.
• Experience with Apple Business Manage for deploying and configuring macOS and iOS devices.
• In-depth knowledge of IP networking, VPNs, DNS, SSL, and Cisco Meraki technologies.
• Possess current relevant certifications with Microsoft 365 and/or Azure, Cisco CCNA or Meraki, CompTIA Security+ and/or Network+.
• 7+ years’ experience in IT vendor management with SOWs, SLAs, and Work Order tracking.
• Project Management skills for all initiatives related to infrastructure upgrades and migrations.
• Skilled in scripting (e.g., PowerShell) and light programming.
• Experience with Federal Government compliance (NIST, CMMC, FedRAMP).
• Possess attention to detail and is a strong logical and analytical thinker.
• Must have strong verbal and written communication skills.

WORK LOCATION

This position is located at our headquarters office in Alexandria, VA.

All qualified applications will receive consideration without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, medical condition, or disability. EEO/AA Employer/Vet/Disabled.