Full-Time Senior Credit & Collections Analyst
Job Description
Because you belong at Twilio.
The Who, What, Why and Where
Twilio is growing rapidly and seeking a Senior Credit and Collection Analyst to join our Accounting team in Ireland. This role will report to the Collections Manager in Ireland but will be based in Atlanta. The successful candidate will align with the Public Sector Sales Organization. This position will help support Twilio’s Global growth efforts.
Who?
Twilio is seeking a hands on Senior Credit and Collection Analyst who lives our Twilio Magic to join our Accounting team.
- 7+ years of experience working on an Accounting Team, with 4+ years of Collections experience
- Experience in and process knowledge of Public Sector Collections is a MUST
- You are someone who thrives in a fast- paced environment and can easily shift between the details and the “big picture”
- Advanced Excel skills – Macros are an advantage
- Proven track record in a high performing collections team
- Loves data, reconciliations, and has a high attention to detail
- Best in class customer service is your priority
- Desire to maintain and enhance our unique culture and strive for continuous improvement
- Bachelor’s degree in Accounting, Finance or a Business related discipline or equivalent experience
What?
As a Senior Credit & Collection Analyst you will live the the Twilio Magic values.
- BE AN OWNER: You will own and monitor key customer accounts and be the main point of contact between the customer, Billing Team and the Sales Org to ensure rapid process alignment.
- RUTHLESSLY PRIORITIZE: You will be responsible for interfacing with both internal and external stakeholders and will be required to multitask on a daily basis to ensure process compliance & timely collections.
- NO SHENANIGANS: Be transparent at times and honest with your approach
- BE BOLD: Identify key areas for change or improvement and have the confidence to implement where appropriate.
- WEAR THE CUSTOMER’S SHOES: You will provide excellent service to our customers and will ensure to understand the customer’s needs.
- DON’T SETTLE: You will proactively work to identify key areas for improvement and smarter ways of working.
- WRITE IT DOWN: You will be required to provide ongoing reports for collections status of past due accounts and issue status
- DRAW THE OWL: Key deliverable will be process alignment and relationship management to ensure a smooth collections process.
Why?
The Accounting organization is on a mission to hire the very best employees and to create exceptional employee experiences. We are actively scaling for current and future growth and believe that we can add value to Twilio throughout collaboration with the various functional teams. We realize that new ideas have to come from everywhere in the organization, and we know the next big idea could be yours. You will have an incredible impact in how we achieve our goals of sustained excellence and scalability and your role integral into growing Twilio.
Twilio is a company that is empowering the world’s developers with modem communication in order to build better applications. Twilio is truly unique: we are a company committed to our growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we’re dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.
Where?
This position will be located in our Atlanta office. What you will also get to experience is a company that believes in small teams for maximum impact: that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.
About Us
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
Additionally, this role is eligible to participate in Twilio’s equity plan.
An overview of Twilio’s benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:
Healthcare Insurance and Leave
- Prescription Drug
- Dental
- Vision
- Flexible Spending and Health Savings Accounts
- Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one
Financial Benefits
- Short and Long Term Disability Insurance
- Life and Accidental Death & Dismemberment Insurance
- 401(k) Retirement Savings Plan with a match
Reimbursement Programs & Stipends
- $65 per month work-from-home stipend
- Up to $50 per month for wellness expenses and activities
- Up to $30 per month to use towards books/eBooks
How to Apply
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