| Job Summary: The Senior Cloud and Systems Engineer will join the team responsible for the Firm’s IT systems, services and operations. This position is responsible for the analysis, recommendation and deployment of support and maintenance plans for these systems, to maximize Firm-wide productivity and minimize disruptions with a focus on cloud based services. The Senior Cloud and Systems Engineer will play a pivotal role on the Firm’s Tier 3 Operations team, and will help maintain a culture of superior client service and continuous improvement. Job Functions: - Supports the design, development and operation of the IT systems infrastructure.
- Supports the Microsoft M365 stack including Exchange Online, One Drive, SharePoint, and Teams.
- Supports the Firm’s Microsoft Azure environment.
- Works closely with the Senior IT Operations Manager and Systems Architect to:
- Oversee IT service delivery with respect to infrastructure and endpoint systems including service design, service operation, and continuous service improvement.
- Develop, implement and maintain operational technology strategies, policies and standards.
- Develop and implement backup and disaster recovery plans and procedures, including regular reviews and real world tests.
- Collects core system metrics to develop and implement improvement plans based on analysis of data.
- Partners with IT Operations Manager and other stakeholders to improve operational procedures, IT processes, and the security and performance of existing systems.
- Communicates and collaborates with other departments to report and resolve software, hardware and operational issues.
- Researches and evaluates new technologies. Identifies and recommends solutions to make operations more efficient.
- Provides 24×7 on-call support and problem triage for IT services.
Qualifications: - 7+ years of related IT experience with a particular focus in supporting business critical IT infrastructure, in a professional services environment.
- Bachelor’s degree in Computer Science or related field is preferred.
- Azure, Microsoft, VMWare and Citrix certifications are preferred.
- The ideal candidate will have proven experience working with technologies currently in use at the Firm, including: Active Directory, Citrix, PowerShell, Office 365, Exchange Online, iManage, SQL, VMWare, Veeam, Nutanix, converged and hyper-converged technologies, Azure and Windows OS.
· Experience with Infrastructure as a Service (Iaas) and Platform as a Service (PaaS). - Experience with enterprise backup systems preferred.
- Demonstrated capability in solving new and complex problems.
- Strong knowledge of and experience in network management platforms and monitoring systems.
- Must be able to work in fast paced environment, independently, as well as in team setting.
- Self-starter with the ability to work independently, while having good judgment as to when consultation is required.
- Ability to set priorities and complete diverse assignments on a timely basis.
- Superior oral and written communication skills.
Physical Requirements: · Must have minimal physical mobility. Position may occasionally require standing, walking, reaching, and lifting up to 15 pounds. · Must have the ability to operate equipment such as a computer and copy machine. · Must have the ability to communicate clearly and to read and follow detailed instructions. · Must have the ability to prepare assorted documents and other related materials. · Must have the ability to work in stressful conditions under time deadlines. |
