Job Description

Seasonal Visitor Services Associate

The Seasonal Visitor Services Associate (VSA) position is a 44-week position working 28 hrs./wk.  This position regularly reports Friday 8:30 am-4:30 pm, Saturday 9:30 am-4:30 pm, Sunday 9:30 am-4:30 pm and Monday 8:30 am-4:30 pm and adjusts their schedule to accommodate staffing needs.  The VSA plays an important role as the first point of contact for much of the public’s interaction with the APBPC. The VSA is responsible for greeting visitors and orienting them to the amenities in the facility as well as information on preserve trails. They provide information about recreational opportunities and educational events to visitors, answer visitor questions and receive complaints. They are responsible for receiving and routing all main line phone calls, and general information emails, operating a small gift shop and operating DC exhibits.  As a part of a team of caregivers they provide care for a small captive animal collection (current program includes 3 turtles) . The position requires a focus on customer service, a willingness to work with the public, demonstrated initiative and flexibility, and outstanding organizational skills.

Duties

• In person, electronic and telephone reception.  Route, answer or research incoming questions from customers, staff and tenants.
• Process education program reservations requests and assist in program check-in procedures.
• Gift Shop operation including opening and closing the register, filling out daily revenue report forms, adhering to established cash and merchandise handling procedures, pricing and labeling merchandise and organizing shop inventory for display.
• Provide animal care for captive animal collection (current program includes 3 turtles).
• Monitor, open and close the Discovery Center building and exhibits.
• Data entry and word processing.
• Receive deliveries.
• Monitor exhibits for maintenance needs and report any repair needs to Discovery Center Manager.
• Continually enhance your knowledge of the Pine Bush through the use of field guides, internet resources and other Pine Bush reference materials.
• Keep front desk area and Visitor Service cubical organized, DC exhibits clean and DC consumables maintained.
• Other duties as assigned.

Requirements

• High school diploma or equivalent with at least one year of experience (see 2-3 below)
• Retail and customer service experience.
• Experience in visitor services and ability to provide quality customer service in a courteous and professional manner with demonstrated patience and flexibility.
• Excellent oral and written communication, presentation and interpersonal skills.
• Ability to work with and communicate effectively with a wide range of people, including employees, the public, volunteers, and others. Ability to effectively convey the organizational mission and interpretive themes to diverse audiences. Experience with interpretive techniques is preferred.
• Strong organizational skills with attention to detail.
• Ability to complete tasks within assigned time frames, in the absence of direct supervision.
• Interest and/or background in natural sciences or environmental studies preferred.
• Some experience with live animal care preferred (current program includes 3 turtles).
• Excellent computer skills and experience with common software applications.
• Valid driver’s license and ability to operate a motor vehicle.

COVID 19 precautions: (Subject to change as COVID requirements change)

• Housing will not be provided.
• Masks will be provided. Masks will be required whenever indoors or interacting with the public and whenever outdoors if 6’ of social distance cannot be maintained.
• Specific COVID-19 prevention protocols including daily sanitization of shared equipment will be expected.

Department: Education
Supervisor: Blake Hastie-Etchison, Discovery Center Manager
Location: Albany, NY
FLSA Status: Non-Exempt
Classification of Position: Seasonal, Part-time
Dates of Employment: 44 weeks
Compensation and Hours Per Week: $15/ hr., Friday 8:30 am-4:30 pm, Saturday 9:30 am-4:30 pm, Sunday 9:30 am-4:30 pm and Monday 8:30 am-4:30 pm.  Total 28 hrs./week.

How to Apply

Job Categories: Equal Opportunities. Job Types: Part-Time. Salaries: Less than 20,000.

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