Full-Time School Success Associate
Job Description
Have you always wanted to unite your passion for education with your sales skills? Would you like to help build a highly talented team for one of the fastest-growing companies in Edtech? Then we can’t wait to meet you!
We’re looking for a School Success Associate to join the team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will work hand-in-hand with districts and schools to help our school customers get the most out of the Edpuzzle platform, ensuring proper onboarding, training, tech integrations, and customer satisfaction.
Responsibilities
- Navigate multi-level district relationships from superintendents to department and program directors and administrative assistants, including cross-functional touchpoints
- Understand and optimize customer journey
- Create standard presentation materials for lifecycle plays
- Personally manage escalations and follow a methodical escalation process to Customer Support, Product Team and Sales
- Find ways for SSM’s to deeply understand our customers’ objectives and become a trusted right-hand advisor
- Determine how to define, drive, and demonstrate the value (ROI) that Edpuzzle delivers
- Act as the voice of the customer by gathering and communicating client feedback and feature requests
- Gather feedback from other departments, including Renewals & Expansion, Sales, Services, Support, Product, and others, to improve the customer experience
- Advocate for changes in other departments’ ways of working (including our onboarding process) and collaborate with them to implement those
- Work with Sales regarding company-wide definition of ideal customer
- Support alignment with Renewals /Expansion Sales Team
- Align with R&E on renewal and up-sell strategy and focus on supporting with a retention emphasis
- Work with Sales to understand SSM involvement pre-post sales cycle
- Track key metrics for your region
- Performs other duties as assigned
Requirements
- Experience working in K-12 schools or districts as a Teacher or Administrator
- Knowledge of edtech software or education curriculum
- 2+ years of account management, implementation, or sales experience in software/SaaS or program management in education
- Ability to present to large groups in person or virtually
- Strategic thinker but able to roll up sleeves to solve a problem
- Experience building strong internal and external relationships
- Comfort with client management, including presentations to both small and large groups and managing challenging conversations
- Self-starter with a passion for solving client problems and a strong attention to detail
- Strong project management and organization skills
- Ability to travel to meetings, training and conferences as needed
- High speed internet
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington.
Benefits
- Competitive salary
- Medical, vision, and dental insurance
- 401(k) matching
- Flexible PTO
- MacBook Air, monitor, and flexible work-from-home setup
- Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. We look forward to hearing from you!
How to Apply
All applicants must apply on our company website to be considered for employment. Please apply at https://apply.workable.com/edpuzzle.301 total views, 0 today