Job Description

Scheduler

We are currently looking for a Scheduler to join The Sovini Group.

Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. Whoever you are, you can expect to be treated fairly, with respect and free from discrimination.

If you have got the talent, the potential, the drive and determination there is a place for you at The Sovini Group.

This position is a permanent opportunity.

As a Scheduler, you will be expected to:

• achieve maximum productivity of operatives by managing appointments for services on the Gas department. Updating compliance tracker systems, carrying out project works/responding to emergency jobs and all admin duties surrounding the gas process within KPI timeframes across the Gas department.
• ensure all operatives diaries are maximised
• ensure all jobs are closed down correctly and where appropriate secondary appointments are made and customers kept up to date.
• monitor the dashboard throughout the day
• schedule and respond to all emergency jobs within target times.
• reschedule appointments where appropriate
• report any unproductive hours to the supervisor.
• ensure works requiring authority are identified and correctly processed through the system.
• ensure all appointments are kept and identify any failings due to no access or operative failures.
• ensure all operatives have started PDA’s and attended first appointment by 8.00am.
• Book appointments for different work streams & update tracker systems.
• pre-call all customers prior to their appointment to confirm operatives attendance utilising all systems available for contact details.
• monitor teams diary throughout the day to ensure appointments are kept and warn tenants of any delays, re-scheduling where appropriate and to manage no-access jobs by researching alternative contact details prior to authorising carding of address.
• order materials through different systems
• register products and warranties through different systems
• ensure all diaries are checked 24 hours prior for appointments requiring support for neighbourhood officers and 2 person assists. Warning markers for zero codes are to be identified and reiterated to all operatives.
• General administration duties & holiday/absence cover
• ensure all jobs attended and identified as requiring authority are passed to the client for authorisation.
• sense check all failed KPI’s as identified by Performance Management on a weekly basis and contact tenant / operative to confirm failure cause and re-schedule as appropriate or feedback root cause for further investigation by supervisors.
• input out of hours works and ensure follow up appointments are raised as appropriate.
• liaise with sub-contractors and ensure works are scheduled appropriately and appointments are confirmed. Any admin correspondence & job costing needed is completed (see supervisor for job costing).
• Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
• Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.
• This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post. It will be reviewed periodically to take into account changes
  and developments in service requirements.

To be successful in a Scheduler role, the skills you will need:   

• Educated to GCSE level including English and Mathematics
• Customer Care Experience or NVQ
• Experience of working in a similar compliance role including scheduling/administration/project works
• Experience of diarised appointment systems with ability to work with an understanding of technical issues
• Excellent organisation and time management skills
• Customer Service skills
• Hands on approach and can do attitude
• React to changing workloads quickly and efficiently to ensure maximum productivity
• To communicate effectively with operatives and deliver precise instructions
• Ability to organize and work under pressure in a fast paced changing environment
• Eye for detail and confident in delivering concise instruction
• Ability to act on own initiative and prioritise quickly
• Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
• To demonstrate The Sovini Group’s values in your day to day job role – Success, Passion, Authenticity, Courage, Enterprise.

Experience or Knowledge of the below would be advantageous but not essential:

• Excellent IT skills including Word, Excel, Outlook etc.
• Flexible with ability to take on additional tasks as required
• Able to converse confidently with staff, operatives, tenants and sub-contractors

So if you are looking for a Scheduler role with:

• Competitive salary – £11,025.00
• Hours – 16 per week job share (Wednesdays & Thursdays)
• Agile working (Ability to work where you want and when you want, based on work commitments).
• 22 days holiday pro rata increasing with service.
• Cycle 2 Work Scheme.
• Group personal pension scheme.
• Life Assurance.
• Career development opportunities.
• Corporate discount scheme.
• Staff well-being and ‘feel-good’ programme.

Apply online via our website today!

Please note we do not accept approaches from recruitment agencies and only applications made via our website will be accepted.

Closing date – 30^th July 2024

Please note that shortlisting may take place prior to the advert closing, if a high volume of suitable applicants have applied, the advert may close early. Please do not hesitate to submit your application.

How to Apply

Job Categories: Equal Opportunities. Job Types: Part-Time. Salaries: Less than 20,000.

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