Job Description

Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That’s what inspires our innovative online platform, world-class customer support, and award-winning work environment. With 1,600+ team members (“Inkers”), we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine and The Washington Post. Our customers are counting on us to come through for them, and that’s important to all Inkers – no matter what role they’re in.

How you’ll make a difference:
We seek individuals with a passion to understand our customers and build long-term relationships, the ability to navigate new ideas and processes with an open mind, and the desire to partner with our internal teams supporting the expansion of our business.

What you’ll do:
Our Satisfaction Associates are the front lines of our customer-focused and innovative company. This role is central to ensuring our customers receive high-quality custom apparel and products. In this role:

• You will provide WOW experiences that support long-term customer loyalty & growth
• You will help elevate customer orders through thoughtful engagement, expert design, and product assistance
• You will review designs and orders for clarity, completeness, and aesthetics
• You will comfortably and proactively reach out to customers by phone or email
• You will troubleshoot and creative problem-solve to deliver results
• You will collaborate across departments to come through for our customers and company

How you’ll be measured:
You’re necessary to the wellbeing and performance of our Order Operations team. Measures of success for this role are:

• Customer Satisfaction
• Inter-team Collaboration
• Efficiency
• Accuracy

What we’re looking for:
You will be able to grow in our creative, open, and. Essential qualifications include:

• Experience and ability to deliver exceptional customer service
• Independence coupled with the ability to collaborate with internal partners
• Desire to enhance every customer experience
• Curiosity to understand our varied customers and innovation to improve their experiences
• Self-motivated to achieve performance goals
• Excellent verbal and written communication skills
• Ability to multi-task while being detail-oriented
• Adaptable, flexible, and positive
• Have a focused approach under pressure
• Familiarity with Adobe Illustrator, Photoshop, and decoration processes like screenprinting and embroidery are a plus, but not required

Our Perks:
Working for a nationally & locally recognized top employer with competitive pay, benefits, and perks 

• Opportunities for growth and development
• Flexibility in working from the office, or from home
• A focus on “team” with fun & engaging events like virtual happy hours/coffee talks, company-wide meetings, and Town Halls to stay up-to-date on the business 
• Looking for a discount on a bunch of items ranging from health, home, travel, auto and more? We offer a Perks at Work program to all Inkers.

As with all roles at Custom Ink, you must embody our company values – practicing the Golden Rule, taking Ownership, and embracing and driving Innovation.

Please submit a letter of interest with your application.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

CustomInk, LLC (“Custom Ink”) is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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