Job Description

Who we are: Groups360 is a marketplace enabling more efficient commerce in group travel. Through its innovative technology, Groups360 reduces cost and complexity for both suppliers and consumers of group meeting services. This innovative, high-growth company seeks individuals with a team orientation, high work ethic and passion for solving customer obstacles.

Why you want to work for us: Groups360 strives to be an employer of choice, we offer competitive salaries, uncapped potential and we contribute to the cost of the fantastic benefit We offer: Medical, Dental & Vision, HSA/FSA, Commuter Benefits, EAP and online discounts to a variety of goods and services, including identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!

We are looking for: Go-getters! People ready to move fast, be a part of something special! Are you a self-driven individual that likes to step up and take the reins of their respective position on a team? Do you like to make a difference? Would you like an opportunity that allows you to put your stamp on things? Do you like to know that you are on a team that values your contribution? Do you like knowing that you are appreciated and recognized for your individual contributions to the team? If you answered yes to the above questions, we would love to speak with you further about a career changing opportunity for the position outlined below.

The role: The Salesforce Administrator is a key role on our Customer Success Team.  You see the big picture and understand at a technical level how Salesforce fits into the sales and support cycles of a company.  In this role you will work closely across departments to identify business requirements and relate those to the technical implementation and management of Salesforce.  The Salesforce Administrator provides the opportunity for the right person to participate directly with the business units in the development and deployment of all business processes that will ensure the effective line-of-business use of Salesforce.

What you will do:

• Maintain clearly defined organizational requirements that are effectively mapped to the technical capabilities of Salesforce.
• Provide business process definitions and improvements to ensure Salesforce’s continuous & effective utilization.
• Manage setup, configuration and provide on-going support for our enterprise Salesforce instance that includes: Sales Cloud, Service Cloud, Pardot, Voice Integrations and Call Center functionality.
• Administration for all Custom Objects, Dashboards, Workflows, Data Imports, Data Exports, and provide custom reporting solutions for the business.
• Manage Salesforce database for data cleanliness.
• Responsible for all training materials and training support for end users as it relates to Salesforce and its ancillary business processes.
• Participate and understand effective Process Management and Salesforce Governance.
• Partner with all Salesforce users and internal stakeholders ensuring maximum Salesforce efficiency, reporting, and productivity.
• Manage and utilize testing and development sandbox environments.
• Effectively test all changes prior to introduction to our Production Instance.
• Provide timely communications, for changes as they relate to Salesforce or its supporting business processes, to the business units that utilize them.
• Own all problem resolution that arises during and after implementation of any and all changes to technologies or business processes that pertain to Salesforce.
• Understand the effective security of Salesforce via groups/roles, sharing rules and profiles.
• Partner with the database team and internal stakeholders to ensure GroupSync and Salesforce data is in sync.
• Provide timely and proactive reporting for all departments.

Education and experience:

• Bachelor’s Degree or equivalent experience.
• 4 – 7 years related experience as a Salesforce Administrator.
• Experience with Salesforce & Service Cloud required.
• Salesforce Certified Advanced Administrator Certificate required or must obtain within 6 months of employment.
• Experience with Excel required.
• Experience with Pardot preferred.

Additional eligibility qualifications:

• Excellent verbal, written and group communication and presentation skills; ability to utilize communication skills to effectively influence across functions and business units as well as across different leadership levels.
• Excellent organizational & analytical skills and ability to multi-task in a fast-paced environment.
• Results-driven and execution-oriented personality, ready to take ownership and get results.
• Strong empathy for customers and a passion for revenue and growth.
• Proficiency in Microsoft Office 365 Suite: Word, Excel, PowerPoint, Project, SharePoint.
• Other qualifications as required.

Core Business Hours: 8:00 a.m. to 5:00 p.m. M-F; these hours may vary depending upon your position and work requirements.

Status: Full-Time, Exempt

Location: Brentwood, TN

(Company will not sponsor C2C or work-related Visas) 

Groups360 is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: #salesforceadmin, #salesforceadministrator, Nashville, and salesforce. Salaries: Not Disclosed.

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