Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Role purpose
The role consists of helping sales generating, designing and closing opportunities on their list of accounts. For each opportunity he/she is engaged on, the role includes gathering and translating customer requirements into a high level technical and service design, to ensure client satisfaction by meeting their defined technical expectations:
Opportunity detection, generation, qualification and requirements gathering
Solution design including underlying technical architecture, service definition and transition plan
Technical and product expertise to the customer throughout the pre-sales process from qualification till order signed
Overall solution costing
Presentation of that solution to the customer
Key accountabilities
To be the customer’s technical consultant, allowing a review of the customer’s current services and leading to a reengineered solution for better performance, cost savings and easier management for the customer and the network
Liaise between the customer and Colt Engineering, Design, Delivery and Operations, to ensure each is aware of the customer solution and to create an effective installation
Partner with the sales team to recommend the most appropriate solution to the customer
Assists Sales Engineers and Solution Architects in building complex proposals (Pre-Qualification, Bespokes, Technical input for orders, Order Validation, Creating Diagrams ..)
Work in collaboration with Sales/Inside Sales and assuring completeness & correctness as deliverable orders
Manage the cost of the different elements that build the solution to ensure it best fits the customer’s requirements and is most cost effective
Document the final Solution design to a level of detail and rigour that enables all relevant technologies and services to be identified for internal approval.
Maintains awareness of all Colt Products and tools at a high level where they can be utilized for support to customers.
Utilizes knowledge and experience to assess and advise on the improvements of pre-sales processes.
Identify and quantify the associated gaps and risks including mitigation plans in conjunction with Commercial/Bid management, and other sales supporting entities whenever appropriate.
Adherence to Colt governance processes, tools and sales methodology.
Key performance indicators (financial and non-financial)
Functional design is aligned to industry trends and is cost efficient.
Solutions are aligned to Colt strategy
Documentation is available
Relationships and key contacts
Sales teams
Sales Specialists
Customers
Engineering, Design, Delivery and Operations
3rd Party partner
Commercial/Bid Management
Sales supporting entities
Colt Values
Customer – how we behave
We deliver an exceptional customerexperience every time.
Understands what ‘service’ must be provided to customers and delivers this flawlessly. Follows through on customer enquiries, requests or complaints – making sure that the customer has received a response even if not responding in person.
Seeks out all available customer service/performance data and takes action to resolve issues.
Proactively reviews own workload to make sure that work which impacts on customer experience is a priority – discusses issues with manager and agrees how to resolve
Ownership – how we behave
We take ownership of our actions and our company’s commitments
Keeps all promises they make, always delivers to agreed deadlines. Hands over work that is complete, accurate and of high quality so that no re-work or questioning is required which slows our ability to deliver.
Drives action to improve the way they work and the outcomes they deliver, working with their manager and colleagues to resolve issues/make change but always retaining responsibility for seeing things through to resolution.
Demonstrates initiative by taking on tasks/activities that benefit the customer, business or team without needing to be asked or asking permission.
Leadership – how we behave
We demonstrate leadership, always striving to be the best at whatever we do.
Drives own personal development to gain the right skills to be able to do their job well. Models honesty, openness, integrity and ethical behaviour.
Regularly seeks feedback on individual and team performance – uses this to drive team/personal development, provides personal coaching and guidance to team members.
Constantly looks for ways in which they can add more value to the business, raises these with their manager and implements agreed actions.
Teamwork – how we behave
We put teamwork at the heart of our business, working with others to achieve success
Comes to meetings on time and prepared, contributes opinions, ideas and questions to improve the outcome of the meeting. Develops and uses methods to share information on their role with others within the team so everyone understands how to work together. If other team members are busier, asks if they need help and provides support.
Gets to know team members personally (regardless of where they work) and uses knowledge of others to build a higher performing team.
Attempts to resolve conflict within the team – via face to face or telephone conversations with those involved – to improve overall performance.
Praises the work of other publically to motivate them to do more.
Role requirements
Experience:
Experience in a technical environment like IP&Transmission Engineering, technical assistance center, configuration support
Experience of designing and selling such services: fibre, copper, DSL transmission services, Ethernet and IP private networks, accesses to the Internet, resiliency and security services, TDM voice, VoIP, IP Telephony, Intelligent Numbers, IVR etc)
Experience with service oriented roles
Skills:
Strong technical understanding of Customer Network technologies and Colt products & technologies covering :
Managed networking: protocol stack, IP addressing, routing protocols, Transmission (SDH, EoSDH, MSP, DWDM, Ethernet), MPLS, VPNs, interfaces and standards, …
Customer Service background or customer oriented experiences
Excellent communications skills, both written and verbal
Qualifications:
Bachelor’s degree in Computer Science, Telecommunications or related field.
Certifications required in one of the previous areas of expertise: Cisco CCNP, CCNA, CCVP, Avaya UC or CC sales and design certification, Microsoft Exchange & Lync, ITIL, …
Local language and fluent English
Person Specific:
Adopts a flexible and results orientated approach
Works on own initiative where necessary
Ability to cope with stress, solve problems and deal with a variety of situations
High level of accuracy and attention to detail
Methodical and thorough approach to work
Ability to work under pressure and meet multiple deadlines to address multiple issues
What we offer:
Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.
Some benefit examples are: •Flexible working and relaxed dress code •Two days annually to spend on volunteering opportunities •Pension and insurance options •Access to a virtual business school for on-going learning •Business mentoring •Discounts with local hospitality and retail providers
We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Colt an inclusive and supportive workplace
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How to Apply
Please send a copy of your CV to Anthony Anthony.Haley@colt.net and state that you saw the advert on pinkjobs.
