Job Description

We have an exciting and rewarding opportunity to join the Phoenix Futures team as an Administrator at our Essex Rough Sleeping Drug & Alcohol Support Team. You will be working as part of a multi-disciplinary team (made up of alcohol services, drug services, housing support, health workers, mental health and wellbeing workers) with the sole task of reducing the numbers of rough sleepers on the streets, engaging them with and supporting them through structured drug and alcohol treatment, building recovery and creating robust support plans, so they do not return to the streets once resettled.

The Role

We are looking for an energetic, proactive, and organised individual with highly developed communication and customer service skills to work as part of our administrative team You will be offering support to the wider team and service as a whole through various administrative tasks including maintaining data inputting and analysis and ensuring information is communicated with relevant parties in a timely manner.

As an Administrator you will support our service by processing financial transactions, managing data and health and safety processes; experience in these areas is desirable, together with the ability to liaise with and work with other agencies.  Attention to detail, good numeracy and customer skills are crucial, and you should be proficient in the use of Microsoft Office (Outlook, Word and Excel).  You should be comfortable working on your own initiative and managing your own workload. 

About You

This is a really crucial role within our Essex Rough Sleeper Outreach service and would be ideal for people who are looking to develop their career in the sector. Above all, we are looking for passionate and dedicated individuals with a desire to support people to transform their lives.

To join us as an Administrator you will need:

• Previous experience of office administration
• Ideally some experience of being able to analyse data for monitoring and evaluation purposes
• Experience of working as part of a team and supporting your colleagues
• Experience of working with people who use drugs and/or alcohol or another comparable field is desirable although not essential
• Proficient in the use of Microsoft Outlook and Microsoft Word and familiar with relevant database management systems
• Experience of being an excellent communicator and able to support growth of professional relationships

 Your Rewards

• Opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £24,000 (FTE)
• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days) (pro rata)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. We are constantly striving to make recovery sustainable and accessible for everyone who needs help. As a carbon neutral charity we take seriously our responsibility to contribute to an environmentally sustainable future for all. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.

At our core, we support people, families and communities to recover from drug and alcohol dependency.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix Futures and we can get to know you. If shortlisted, you will be contacted for a face to face interview. All details will be provided in advance so that you can feel adequately prepared and we can support you with reasonable adjustments as required.

How to Apply

Job Types: Full-Time. Salaries: 20,000 - 40,000.

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