Full-Time Risk Operations Specialist
Job Description
Premier Talent Partners is seeking a Risk Operations Specialist to join our client’s FinTech company in San Francisco, CA! This role is being offered on a 100% remote basis to candidates located in Salt Lake City, Scottsdale, Portland, St. Louis, or Atlanta. If you enjoy digging to the bottom of things and are highly analytical – this could be the role for you!
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PLEASE NOTE: During the application process, you will be required to create a profile in Premier’s talent platform. Once your profile has been reviewed, you will be matched with specific jobs.
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Responsibilities:
- Monitor numerous real-time queues and review high-risk activity, requiring demonstrated decision-making and critical thinking skills across multiple products
- Use internal tools and third-party data to investigate and take appropriate action once risk is identified
- Spot trends and unusual behavior on seller accounts could indicate a broader risk concern. The document, communicate and follow up on trends.
- Contact and effectively communicate with customers and internal partners to ensure all SLAs are achieved with little or no supervision
Qualifications:
- Bachelor’s degree preferred (B.A. or B.S) ideally in Criminology, psychology, quantitative field or equivalent experience
- 3+ years in a risk related role required which includes customer support
- Experience conducting investigations by gathering sensitive data points, identifying patterns through multiple high-risk signal detection
- Flexibility to adapt and able to manage multiple assignments while working independently
- Strong organizational, problem-solving, time-management, and self-starter skills required
- Strong knowledge of Fraud vectors including prevention techniques
- Requires shift work, including weekends, non-business hours, and holidays
- SOFTWARE SKILLS: Familiarity with Excel and Word or Google Equivalents
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Premier Talent Partners is a recruitment firm specializing in the areas of contract/temp, temp-perm, permanent, and payrolling needs across all industries, supporting equitable hiring nationwide.
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Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.
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How to Apply
To be considered for this position, please register here in our talent platform. From there, you will be able to synch up with your Candidate Success Manager who will help you optimize your profile and assist you through the job search process.
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