Full-Time Retention Representative
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Job Description
Sparklight (formerly Cable ONE) is looking for outgoing and sales oriented Retention Representatives to join us in our Phoenix headquarters! Build relationships and resolve customer concerns to keep our customers happy and subscribing to Sparklight services.
How we will SPARK your interest:
- Medical and dental benefits that start on your first day.
- Need a break? We offer paid vacation, holidays, and personal time!
- Work on your fitness! We have a free on-site gym.
- Learn, learn, learn with our tuition reimbursement ($5250 per year).
- Get ready to taste the word with Food Truck Tuesdays!
- Our top performers will win a trip to Puerto Vallarta (bring a friend!), gift cards, gaming systems, and much more!
What will your day look like?
- Answering calls from current customers who are looking to disconnect or remove services. Remind them on how great Sparklight services are and try to retain their business.
- Treat each customer as a valued member of our community! Listen and build a rapport with each call you receive.
- Work with customer’s concerns and offer resolutions.
- Sometimes a better or different subscription is needed, ask questions and find better packages to fit the customer’s needs.
- Enter new customer data into our customer database.
- Know the competition! Show our customers why Sparklight is the better choice.
What do you need for this opportunity?
- High school diploma or general education degree (GED); or three to six months related experience and/or training in sales; or equivalent combination of education and experience.
- We love team work! Our idea Representative will be able to work on a team or independently.
- Problem solving is key when working with our customers. Be able to listen to customers and present solutions.
- The technology world never stops changing – be able to work in a fast paced environment.
Who is Sparklight?
We are a telecommunications company devoted to serving small and mid-sized communities in 21 states across the US. We operate on the motto ‘Happy associates make happy customers’and will do our best to make sure our associates receive competitive benefits in a fun environment.
How to Apply
https://recruiting2.ultipro.com/CAB1003/JobBoard/d59175c7-11e6-466d-ae3c-348d82358dd3/Opportunity/OpportunityDetail?opportunityId=6587e8ea-7d41-4461-a781-04eb5f91f3cc945 total views, 0 today