Job Description

In this critical role, you’ll have high visibility and exposure within the business, collaborate with those managing various operations across the company and report to the Director of Outreach. 

How you’ll make a difference: We seek a passionate and customer-centric people leader to manage, develop and coach a team of 8-10 remote Territory Managers, who work within various geographies around the country. This role will directly and, by influencing others, indirectly, drive our team to achieve our ambitious sales performance targets. This leader will balance customer focus with business acumen in order to guide and shape this high-performing team of salespeople. Most importantly, they must lead by example and demonstrate the entrepreneurial spirit required to ensure that the team continues to improve their performance, efficiency, and business impact. 

What you’ll do: 

• As Regional Manager, you’ll be responsible for the culture and performance of your Outreach team. The successful candidate for this role will manage the day to day team operations as well as lead in the development of the team in real-time, by meeting team members in-person, using tool’s like 1:1’s, performance reviews, and personal and team coaching 

• Supporting team development through candid and caring feedback 

• Providing formal and informal reviews 

• Identifying and addressing skill gaps and delivery development plans to improve performance as needed 

• Supporting the identification and development of partnerships with organizations 

• Proficiency with project management skills. This is essential to scope and execute various strategic projects 

• Consistent drive to increase team satisfaction and performance through process improvement and efficiency gains 

• Be the resident Salesforce expert that can train and provide guidance where needed 

• A rounded team leader who has cross-functional knowledge with the ability to collaborate with other key business functions and teams 

• Assist in the qualification and closure of key business opportunities 

How you’ll be measured: This role will have a measurable impact on the business and the development of Territory Managers. Accordingly, a key measure of success for the position will be: 

• Team Performance 

• Sales revenue 

• Growth of customer base 

• Customer satisfaction 

• Profitability 

• Repeat rates 

• Referral rates 

• Sales revenue and profit growth 

• New customer acquisition (Referrals) 

Team Satisfaction Performance metrics: 

• Team engagement 

• Growth and development improvements 

What we’re looking for: The ideal candidate will be strong in the following areas: 

• Minimum of 8 years of selling experience with a minimum of 3 years managing a team of at least 8 sales associates 

• Experience running outside sales management functions 

• Proven track record of driving team performance in a sales function 

• Individual track record of sales performance and partnership creation 

• In-depth knowledge of Salesforce CRM 

• Strong business acumen and ability to understand a P&L 

• Ability to lead and motivate other individuals to achieve results 

• Ability to partner with and influence stakeholders without direct authority 

• Transforming data into insights and insights into new guidance for the team 

• Demonstrated positive, consistent, customer-focused, results-driven attitude 

• Entrepreneurial mindset and ability to think outside the box 

• Ability to travel 30% of the time 

• Excellent written, presentation, and overall communication skills 

Finally, as with any role at CustomInk, you must of course exemplify our company values – practicing the Golden Rule, taking Ownership, and driving and embracing Innovation. 

Please include a letter of interest with your application materials. 

CustomInk uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. 

CustomInk, LLC (“Custom Ink”) is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time.

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