Full-Time Quality Analyst – Customer Service
Job Description
Wespath Benefits and Investments, recognized as a 2023 Chicago’s Best and Brightest Companies to Work For® and a 2023 National Best and Brightest Companies to Work For®, has an opportunity for a Quality Analyst to join our Customer Service Quality team.
In 2022 the Customer Service department started a transition in how the department services our participants and other clients. This transition includes changes to the department structure, its technology, and processes.
Customer satisfaction and teamwork remain two of our core values. In this role you’ll bring your can-do-attitude to play an important part in helping the company ensure customer satisfaction through your training of new and current employees on benefit administration tasks and by being a final review step before benefit payments are sent to plan participants.
Benefits for the Quality Analyst include:
- Medical, dental, vision and well-being benefits from our HealthFlex Exchange on day one!
- 8% employer contribution to retirement plan with an additional match up to 2% on day one!
- 22 days of PTO + 12 paid holidays in 2023
- Hybrid work environment
- Free financial planning assistance from EY
- Paid parental leave
- Tuition reimbursement and other development opportunities
Minimum Requirements/Qualifications:
- Associate’s degree or equivalent work experience.
- 5+ years’ work experience in benefits administration.
- Knowledge of retirement and/or welfare plan administration.
- Demonstrated analytical skills and ability to read and interpret data.
- Demonstrated ability to coach and mentor others.
- Demonstrated ability to learn and utilize new computer software and systems.
Preferred Requirements/Qualifications:
- Bachelor’s Degree in business or related field.
- Proven ability to design, implement and/or manage quality control processes.
- Previous experience in a quality control environment including business processes in retirement and/or health and welfare.
- Previous experience designing and delivering training.
- Previous quality assurance experience in call center or benefits administration is a plus.
- Knowledge of defined contribution, defined benefit, 401(k) or 403(b) pension plans or health and welfare plans.
- Knowledge of OMNI applications.
How to Apply
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