Job Description

Located within the Revenue Operations team, the Proposal Manager is a primary resource to support Passport’s Sales and Client Success teams with formal proposal responses and processes. The proposal is a critical step in bringing new and renewal business to Passport and the Proposal Manager plays a vital role in our continued success. This role includes both proposal writing and management of the project lifecycle.

The Proposal Manager works hand-in-hand with the other members of the Proposal Operations team and internal stakeholders to construct clear, concise, and powerfully written responses. In this role, the Proposal Manager ensures the value proposition of Passport’s current product offerings is effectively communicated by way of writing and editing proposal components to put forth the most compelling solutions possible for our clients.

You will develop a deep understanding of our products, partners, and company strategy.  You will work to maintain our existing and expanding library of resources, past responses, and templates – and make them better. As the Proposal Manager, you will have the opportunity to deeply understand each internal department, the business needs, and to develop the resources and processes that will best support you and the full Proposal Operations team moving forward. This is a dynamic, mission-critical role that will require you to handle a high volume of requests simultaneously and productively.

Responsibilities:

• Be a Subject Matter Expert on Passport’s full suite of products
• Continually look for ways to improve the quality of our proposal submissions, as well as our proposal tools and processes
• Help to enforce Passport’s go/no-go process with the goal of allocating resources to the highest probability pursuits
• Work with team members/SMEs across the company, as well as teaming partners, to develop required proposal information. Ensure each proposal aligns with Passport’s standard operating procedures and product roadmap
• Research and write original material, including project descriptions, resumes, technical language, and more; writing should be clear and compelling while editing materials produced by proposal team members/SMEs, with an eye toward clarity, consistency, accuracy, and adherence to RFP requirements
• Write persuasive proposals that are read by key stakeholders in the largest cities in North America
• Share best practices across the team and with internal stakeholders so that our proposal process and content continue to improve

Qualifications:

• Bachelor’s degree
• At least 3 years of experience, managing proposals for a SaaS company.  Government/SLED experience a plus
• Strong technical writing and editing skills
• Proven track record of consistently delivering and meeting conflicting deadlines without sacrificing the quality of work
• Excellent communication skills (written, verbal, and listening) with the ability to follow instructions and work effectively across internal and client teams
• Demonstrated ability to think critically, analytically, and independently
• Ability to manage multiple, complex projects at the same time
• Can manage ambiguity with confidence
• Willingness to learn about the technical inner workings of our system – experience with technical writing is not required, but technical curiosity is
• Demonstrated experience coordinating and managing large or cross-departmental projects
• Very comfortable using standard document development and sharing tools, including Google Workspace, SalesForce, Adobe, and ability to learn additional tools

About You

You strive to be the best at what you do and can work efficiently in any environment. You pride yourself on creating strong narratives, being persuasive, and being able to communicate concisely. You love partnering with other teams to get the job done and are viewed as a valuable partner by all with whom you work. You are thoughtful in your approach to problem-solving and coming up with the best positioning. You are analytical in your approach. You have strong organizational skills and excel at prioritizing your work and setting clear expectations with your partners. You have an eagle-eye when it comes to dotting i’s and crossing t’s – ensuring that everything in a proposal meets or exceeds the requirements.  The ideal candidate will also value feedback ( you are a voracious learner), growth (you are passionate about our work to create more livable communities), and diversity (you cherish other perspectives and opinions).

About Us

Passport is transforming mobility management for cities, empowering them to create more livable and equitable communities. Passport’s mobility platform enables clients to digitally coordinate all modes of transportation and implement real-time, data-centric management of their curbside and street space through its enterprise software. Trusted by nearly 600 cities, universities and agencies, including Chicago, Toronto, Los Angeles, and Austin.

Passport is one of the fastest growing companies on the Inc. 500 and Deloitte Technology Fast 500 lists. Passport is backed by Bain Capital Ventures, Grotech Ventures, MK Capital, and Relevance Capital. For more information, visit passportinc.com.

Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: government proposals, proposal writing, proposals, and RFP. Salaries: 100,000 and above.

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