Full-Time Program Specialist 2 – Financial Aid
Job Description
Are you excited to support students to achieve their goals? Do you want to be part of a dynamic team working to serve students? If these questions resonate with you, we encourage you to apply for this opportunity!
Clark College is currently accepting applications for a full-time, permanent classified Program Specialist 2 in the Financial Aid Department. The Program Specialist 2 works in Financial Aid under general direction and reports to the Program Manager in Financial Aid. This position independently collaborates with and supervises staff to resolve complex financial aid issues and difficulties while providing excellent customer service. Student and community outreach and communications regarding the FAFSA/WASFA will be an important part of this role. Additionally, this position will perform specialized and technical duties that require attention to detail and accuracy.
At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
JOB DUTIES AND RESPONSIBILITES:
Manage complex scheduling to ensure accurate coverage of front desk, phone and virtual meeting spaces as well as document imaging schedule.
Guide and navigate students through the financial aid process, including applying for aid,
Explain procedures related and information needed for maintaining eligibility, researching scholarships and additional funding sources.
Manage department email account responding to inquiries in a timely fashion or routing to other staff as appropriate.
Evaluate and resolve complaints by identifying issues, researching, and applying ·solutions and informing students of results. Refer students to other staff to answer specialized questions.
Establish, interpret, and implement policies and standard documented procedures for front desk processes, scanning and retention of documents, and auditing checklists in PeopleSoft.
Counsel students and problem solve for special circumstances (Independent Status and Homeless Determination) to ensure timely determinations and student communications.
Run queries in PeopleSoft to create report to review, process, and delegate work to the Financial Aid front desk staff for outreach opportunities.
Manage various student facing communications.
Utilize mail merge to send specific communications to students.
Assist in FAFSA/WASFA outreach events and foster partnerships with community-based organizations who assist with the completion of applications.
Provide direct customer service support and train staff to serve students through formats including virtual, email, phone, and in person, with excellent customer service skills focused om bringing equity and justice lens.
Reviews front desk applicant materials, conducts interviews and hires. Supervises and directs work for student employees, full-time and part-time staff.
Support the One-Stop center by addressing specialized, In-depth financial aid questions.
POSITION REQUIREMENTS AND COMPETENCIES:
Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:
Associate’s degree.
One (1) year of relevant experience.
One (1) year of successful financial aid experience, current experience with financial aid computer-based systems, and administration of federal and state financial aid regulations or related experience.
One (1) year of supervisory experience.
JOB READINESS/WORKING CONDITIONS:
Effectively build and maintain strong relationships with a variety of diverse people and uses intelligence, common sense, and tenacity to solve difficult or complicated challenges.
Effectively coordinate activities, services, and schedules to ensure smooth and efficient operation of work.
speaking skills to large and small groups.
Demonstrated commitment to educational equity for Black, Indigenous, People of Color, immigrants and refugees.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
Excellent written and oral communication skills to effectively communicate with diverse groups and individuals, strong public speaking skills to large and small groups.
The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.
This position is represented by Washington Public Employees Association.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
WHAT WE OFFER:
A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.
Campus bookstore offers snacks, apparel, and specialty supplies.
On-campus early childhood education care program (pending registration and availability).
Gym and recreation facilities available for membership.
Clark promotes wellness with a variety of different workshops and events.
SALARY/BENEFITS:
Salary Range: $3,537-$4,723/month | Step A-M (commensurate with qualifications and experience) | Range: 42 | Code: 107I
Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases.
Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver.
APPLICATION DEADLINE: Required application materials must be completed and submitted online by 3 p.m., February 29, 2024.
REQUIRED ONLINE APPLICATION MATERIALS:
Clark College online application
Current resume, with a minimum of three (3) references listed.
Responses to the supplemental questions included in the online application process.
Please apply online at www.clark.edu/jobs.
To contact Clark College Human Resources, please call (360) 992-2105 or email re*********@cl***.edu.
DISABILITY ACCOMMODATIONS
Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360) 992-2105 or by video phone at (360) 991-0901.
SECURITY
The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or se***************@cl***.edu. The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php.
ELIGIBILITY VERIFICATION
If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.
CORRECTIONS OR EXTENDED NOTICES
Corrected or extended notices will be posted online and in the Human Resources Office.
Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference.
Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, gg******@cl***.edu, 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Clark College Human Resources
February 15, 2024
24-00011
How to Apply
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