Full-Time Program Specialist 2 – Enrollment Services
Job Description
Clark College is currently accepting applications for a full-time, permanent classified Program Specialist 2 in Enrollment Services. This position will provide general information to and assist students with processes for all Student Affairs, including but not limited to, Admissions, Registration, Financial Aid, Assessment, Disability Support Services, Running Start and Advising services.
The work schedule is currently Monday – Thursday on campus from 8 am – 5 pm and Fridays remote from 8 am – 4:30 pm. The hybrid schedule and hours are subject to change based on the needs of the college.
At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
Position Responsibilities
JOB DUTIES AND RESPONSIBILITES:
- Process routine student enrollment procedures including Admission, Registration, Assessment and Running Start.
- Provide professional and friendly customer service as a first point of contact.
- Participate in resolution of procedural issues and problem solve with applicable managers, faculty and staff.
- Help students navigate each step of the enrollment process from application, to enrollment, to completion.
- Assist students within the policies and procedures of the Enrollment Services Office.
- Collaborate with other Student Affairs staff to establish concurrence between departments within program parameters and policy implementation.
- Represent all of Student Affairs as an entry point for operations, policies, office hours, events, and department information.
- Support college retention goals by advising students of available student support resources (tutoring, counseling, childcare, health services, etc.).
- Support students and student recruitment efforts by email, phone call, in-person and virtual assistance.
- Responsible for communicating Enrollment Services functions, processes, policies and procedures; as well as other pertinent information.
- Serve as a back-up in all functional areas as needed and appropriate.
- Participate in professional development trainings, staff meetings, etc.
- Perform related duties as required.
Qualifications
POSITION REQUIREMENTS AND COMPETENCIES:
Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:
- Associate degree or equivalent related work experience.
- Experience using Microsoft Office Suite, including MS Word, Excel, Outlook, Teams, Zoom and specialized database systems such as PeopleSoft or comparable software/systems.
- Effectively coordinate services and referrals to ensure smooth and efficient operation of work.
- Effectively communicate with diverse populations both internally and externally; ability to listen and process information and acknowledge differences in communication styles.
- Interest in working with and helping people navigate enrollment processes, as well as computer applications and software.
JOB READINESS/WORKING CONDITIONS:
- Ability to function in a high-volume, high-traffic environment while communicating information and procedures regarding Enrollment Services and the college as a whole, in order to determine the needs of students and how to best support them.
- Ability to mentor staff and effectively teach skills that will increase effectiveness.
- Ability to identify issues and offer alternative solutions; interpret law, regulations and policies; possess practical judgement in decision making.
- Ability and willingness to work independently with minimal supervision while meeting performance goals.
- Ability and willingness to sit and work at a computer for long periods of time.
- Ability to adapt to and respond positively to change in a fast-paced environment; ability to multi-task, provide customer services at the front desk while completing other job responsibilities.
- Ability and willingness to work a flexible schedule outside of a normal 8 am – 5 pm schedule, including occasional evenings.
- Ability to make independent, data-informed decisions using complex data analysis.
- Ability to work on-site or virtually depending on department needs.
- Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
- Knowledge of program or department operations; knowledge of and the ability to explain a variety of Enrollment Services functions.
- The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.
- This position is represented by Washington Public Employees Association.
- Prior to a new hire, a background check including criminal record history will be conducted which includes a sexual misconduct background check as required under RCW 28B.112.080. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
Supplemental Information
WHAT WE OFFER:
- A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
- McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
- Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.
- Campus bookstore offers snacks, apparel, and specialty supplies.
- On-campus early childhood education care program (pending registration and availability).
- Gym and recreation facilities available for membership.
- Clark promotes wellness with a variety of different workshops and events.
SALARY/BENEFITS:
Salary Range: $3,643 – $4,865 /month | Step A-M (commensurate with qualifications and experience) | Range: 42 | Code: 107I
Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases.
Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver.
APPLICATION DEADLINE:
Required application materials must be completed and submitted online by 3 p.m., July 15, 2024.
REQUIRED ONLINE APPLICATION MATERIALS:
- Clark College online application
- Current resume, with a minimum of three (3) references listed.
- Cover letter describing background and experience related to qualifications and responsibilities of the position.
- Responses to the supplemental questions included in the online application process.
Please apply online at www.clark.edu/jobs.
To contact Clark College Human Resources, please call (360) 992-2105 or email
re*********@cl***.edu
.
DISABILITY ACCOMMODATIONS
Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360) 992-2105 or by video phone at (360) 991-0901.
SECURITY
The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or
se***************@cl***.edu
. The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php.
ELIGIBILITY VERIFICATION
If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.
CORRECTIONS OR EXTENDED NOTICES
Corrected or extended notices will be posted online and in the Human Resources Office.
Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference.
Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317,
gg******@cl***.edu
, 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Clark College Human Resources
July 1, 2024
24-00089
How to Apply
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