Job Description

Why Join JVS?

Do work that matters, supporting the mission of JVS (Jewish Vocational Service) which helps people find good, living wage jobs. Our mission is to transform lives by helping people build skills and find work to achieve self-sufficiency.

Our Impact

Since 1973, JVS has helped more than 85,000 people in the Bay Area build skills, find jobs and transform their lives.

The Role

Program Assistants provide crucial support by ensuring the integrity of our data and providing quality client service.  Program Assistants do provide some direct service support to our clients on occasion.  

Scope

• Provide data entry support to program staff; gather, organize and enter data into JVS’s database of record, Salesforce; enter intakes, enrollments, closures, training completion information, education attainment, client follow-ups, and other data as needed
• Provide Quality Assurance (QA) for data
• Collect confidential information from clients regarding eligibility; support assessment process
• Enter data into external funder databases as needed
• Prepare and maintain client files for program monitoring and fiscal audits and ensure compliance with contract requirements
• Support JVS programs in all aspects of contract management, including compliance, file management, and data tracking
• Prepare and maintain workshop materials for all of JVS’s public job search skills workshops; Maintain workshop materials
• Compile and summarize client feedback and customer satisfaction surveys
• Collect and distribute monthly, quarterly, and annual data for program reports
• Create and update forms and documents; compile and summarize program information
• Send and audit documents via DocuSign
• Provide staff support for in-house and community events, such as employer engagement events
• Provide regular and back-up front desk/reception coverage
• Schedule classroom and rotating meeting room spaces for program staff and clients as requested
• Develop and maintain relationships with administrative staff from collaborating partners
• May be required to travel to offsite locations (East Bay, South Bay) to support program recruitment, onboarding, and events

Qualifications

Minimum Qualifications

• Demonstrated experience providing high volume administrative support in a dynamic setting
• Proficiency with Google Workspace and Microsoft Office 365 applications
• Willing to travel to various Bay Area locations as needed

Preferred Qualifications

• Experience in direct service or client support roles
• Experience coordinating space and scheduling needs on a large scale while reconciling competing space/time needs
• Demonstrated experience with Salesforce
• Understanding of workforce development work
• Systems thinker; ability to identify and implement process improvements
• Prior experience in, or interest in, program evaluation and performance monitoring
• Ability to capture, retrieve and analyze data to meet reporting needs

What We Offer 

• Annual Salary: $52,000 – $56,000
• Equitable pay
• 100% covered medical and dental plans for the employee
• Twenty (20) days of PTO + Paid Sick Leave
• Paid federal and Jewish holidays
• 403(b) retirement contribution match
• Healthcare and Dependent Care FSA
• Pet Insurance Discounts
• Employee Assistance Program
• $500 for professional development opportunities and $250 Work-From-Home stipend
• This position is remote until further notice with the expectation of returning to work in our San Francisco office; JVS does not provide relocation packages

JVS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, national origin or disabilities. We welcome diverse applicants. Please let us know if you need accommodations or auxiliary aids for the interview process.

JVS values intersectional racial equity and strives to center people of color, people from working class backgrounds, women and LGBTQ+ people. We strongly encourage applications from people with these identities or who are members of other communities that experience marginalization.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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