Full-Time Product Support Specialist EMEA
Job Description
WHAT IS BOX?
Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.
By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 98,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud.
WHY BOX NEEDS YOU
Box is growing fast. Real fast. Every business in the world is looking to modernize the way that they work. As the leader in cloud content management, Box is the only company that can help enterprises transform how people work together. We need to empower our customers through this transformation journey. That’s where you come in.
We are a team of highly motivated individuals that provide best in class support for Box’s customers. Members of our team always put the customer first; acting with the utmost urgency with any customer escalation. Our team is focused on building relationships with customers through honesty and transparency; always looking to solve the current problem and prevent the next.
WHAT YOU’LL DO
In this customer facing role, you will be both support representative and consultant for a variety of subjects related to the Box web application, desktop clients, mobile applications, 3rd-party integrations and other tools.
You will provide awesome support to Box customers, using your great communication skills to speak to users about technical issues in a way they can understand.
You will resolve web based and phone requests via Zendesk (our CRM), Community, phone, screenshares and other tools.
Have a blast making one of the fastest rising cloud content companies even better!
WHO YOU ARE
You enjoy customer interaction and like solving tough issues. You have a passion for technology and want to keep growing your skillset. You can turn a frustrated customer into a Box advocate. You are smart, resourceful and charismatic. You communicate issues to engineers on a technical level yet speak clearly to customers. You are a self-starter and can easily motivate yourself when given a project or a task.
Here’s the fine print…
- 2-3 years experience in SaaS support or related technologies
- Fluent in a Europe language a plus
- Demonstrate account and strategic management
- Significant level of comfort interacting with a high volume of customers over a variety of channels (phone, email, web-based screen-sharing)
- Experience working with public API’s and object oriented programming a plus
- Experience working with Splunk and other relevant technology tools a plus
- Excellent written and verbal communication skill
- Team player that collaborates well with other support tiers and colleagues of varying experience
- A proven mentor for other team members on areas that include obtaining and analyzing additional information from customers to support first-level resolution
- Ready and willing to jump on issues and take ownership with widespread customer impact, confidently providing representation with multiple internal stakeholders
- Can distinguish between technical/non-technical users and are able to diversify your approach depending on the audience
- Are able to devise creative solutions/workarounds when the product may not align with customer expectations
- Possess a strong desire to learn and grow with the ability to apply those learnings on customer cases
- Your north star is a focus on always aiming to solve the problem at hand and preventing the next
- You have a desire to partner and create relationships with Product and Engineering Teams to gain expert-level knowledge
How to Apply
Apply using this link: https://boards.greenhouse.io/boxinc/jobs/3975928136 total views, 0 today