Full-Time Product Operations Manager
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Job Description
- Pendo Implementation and Administration: Implement and manage the Pendo analytics platform across multiple products and teams. Ensure proper setup and configuration of Pendo to meet organizational needs. Train and support product teams and track usage to identify and close gaps. Serve as the administrator for our Pendo environment, providing support and consultation on use cases and best practices to expand adoption and achieve actionable insights.
- Data Transparency and Governance: Expand the transparency of business, tech, and product data across the organization. Develop and enforce data governance standards and best practices and facilitate our Pendo Center of Excellence across products to ensure Pendo initiatives are progressing. Ensure data quality and consistency across different platforms.
- Data-Driven Decision Making: Enable and promote data-informed decision making within the Product Management teams. Analyze and understand product, technology, and business data to identify key metrics and KPIs. Implement dashboards and reporting to share data and outcomes with product teams, leadership, and key stakeholders.
- Project Management: Lead various operational projects from initiation to completion. Define project scopes, objectives, and timelines. Coordinate with team members to ensure project milestones are met. Identify and mitigate potential project risks. Prepare project requirements, plans, analyses, methods, documents, reports, and reviews for stakeholders as appropriate.
- Process Improvement: Continuously assess and improve operational processes to enable data-informed decisions and integrate quantitative and qualitative insights into workflows. Identify bottlenecks, inefficiencies, and areas for optimization. Propose and implement process improvements to increase productivity and streamline workflows. Plan, train, and implement new department processes including roles and responsibilities, onboarding, and product management standards.
- Cross-Functional Collaboration: Meet with stakeholders from different departments to identify and fulfill needs for data and reporting. Develop strategies to enhance the transparency and sharing of data across departments. Broaden the adoption Pendo cross functionally and manage the implementation of key integrations with other operational tools.
- Documentation and Reporting: Maintain accurate records, documentation, and reports related to product operations projects and deliverables at both product and portfolio levels. Create and deliver regular updates to the Senior Director of Product Operations and other stakeholders. Organize and maintain SOPs and Product Operations files within shared repositories (SharePoint, Internal Knowledge Base).
- Bachelor’s Degree preferred.
- 2+ years of Pendo administration in a multi-app environment. Pendo Admin certification a plus.
- 3+ years of experience in product operations or quantitative analysis roles, ideally having worked closely with product teams.
- Proficiency with data analytics tools such as SQL, Excel, and Power BI, and proven ability to develop quantitative analysis, ad-hoc reports, and dashboards to derive meaning from raw data.
- Introductory Call with a member of our Talent Acquisition team.
- First Interview with the Hiring Manager
- Second Interview- Panel Interview with up to 4 CivicPlus Team Members
- Interview Project Activity- This activity is designed to give us insight into your problem-solving approach and methods.
- Offer
that combine to form THE modern Civic Experience Platform, we strive to create one-stop, frictionless, interactions that delight residents and help staff collaborate and work efficiently. As a result, government administrations that choose CivicPlus realize greater trust and satisfaction among their community members. Backed by over 25 years of experience and leveraging the insights of more than 850 team members, our solutions are chosen by over 10,000 customers and are used daily by over 340 million people in the U.S. and Canada alone.
- CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.
- Upon receiving an offer of employment, candidates must complete required pre- employment screenings, which include a drug test and background screen. Offer of employment is contingent upon this post-offer screening process. All testing will be conducted by a licensed independent administrator, which will follow testing standards and background screens in accordance with state law.
- We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.
How to Apply
To apply, please submit your resume on our careers page. https://civicpluscareers.ttcportals.com/jobs/14435928-product-operations-manager81 total views, 0 today