Candidates must be local to MA, ME, NH, RI, FL, SC

The Digital Channel Solutions division’s purpose is to move Eastern Bank into the position of a market leader in the digital channel space.  Digital Channel Solutions are defined as customer-facing systems that provide access to Eastern Bank.  Solutions include consumer and business online banking, mobile banking, account opening and exploring new technologies such voice platforms like Alexa and Siri.  Our division has a relentless focus on customer experience, innovation, integration, and emerging technologies and capabilities.

MAJOR RESPONSIBILITIES: 

Senior System Analyst:

• Serves as a member of an agile scrum team focusing on our digital platforms; participates in agile ceremonies
• Works with customers, technology, business and operations partners on discovering, articulating, and documenting user stories, technical specifications and acceptance criteria
• Responsible for functional designs, detailed workflows, data flows, API and system mapping, wireframes, requirement specifications, and prototypes.
• Perform data analysis, measure, create and publish metrics that can be presented to executive leadership
• Participate in the planning and execution of QA/UAT testing of applications.
• Adheres to established change management controls and maintains related audit documentation
• Performs other related digital channel analysis as requested

Project Management:

• Follows project management best practices, Eastern Bank project governance, and is accountable for the success of digital channel assigned projects
• Manages design, development and testing of digital channel capabilities with internal and external partners
• Works closely with the Project Management division and trains all Digital Channel Solutions employees on project governance, processes, and requirements
• Develops project transition documentation as part of Application Solutions group post implementation process; including writing support procedures and outlining standard troubleshooting, as well as providing training as necessary.

Team Effectiveness and End-User Support:

• Collaborates with Digital Channels team members for ongoing process improvement
• Provide support and research for escalation of application errors or questions working with developers, end-users, and customer support team

Education and Experience

• Bachelor’s degree or military experience or equivalent combination of training and experience.  A minimum of 6 years related experience.
• Startup experience and/or large company digital product experience.
• Experience in a product group focusing on web and mobile applications.
• Practical IT Solution Development Life Cycle (SDLC) experience (Agile, Waterfall, etc.)
• Experience with developing and contributing to product backlogs in Jira, Business Requirements Documents (BRD’s), conducting Joint Application Design (JAD) sessions, preforming GAP analysis, creating use case diagrams (UML), designing data flow diagrams (DFD’s), reading entity relationship diagrams (ERD’s)
• Experience with Banking and Digital Channel Systems
• (Optional) Business Analysis training and/or equivalent experience (IIBA, etc.)

Skills/Knowledge

• Must be well organized and detail oriented with strong problem-solving skills, time management and setting priorities.
• Must have experience with gathering requirements and working with technical staff to develop system designs.
• Must have experience with the following set of tools: Visio, Word, Excel, PowerPoint, MS Project.
• Excellent interpersonal oral and written communication skills, including: the ability to communicate and gain cooperation with all levels of the organization, system and project stakeholders as well as with vendors
• Digital Channel related compliance knowledge
• Mobile application development understanding or experience
• Website development understanding or experience
• Escalation & Issue Management
• Experience with a variety of different development and integration methodologies
• Leadership and mentoring to other analysts

Working Conditions:

• Candidates must be local to: MA, ME, NH, RI, FL, SC
• May be required to participate in after-hours application releases or testing
• Attend several seminars/conferences each year to maintain or expand business and / or technical knowledge.

Committed. Inclusive. Courageous. Eastern Bank has built a legacy of investing in the communities we serve and helping our customers, communities and employees thrive and grow. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.

As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.