Temporary PC Support Technician
Job Description
Job Type: Contract
Contract length: 05 Months
Onsite Job Description:
- Provides the first line of support and problem resolution for technology products or applications.
Essential functions:
- Responding to inquiries and requests for assistance with organization’s computer systems or PCs; resolving customer inquiries for one or more products or services.
- Utilizing new utilities and tools to provide remote technical support services on desk-side equipment, for customers.
- Maintaining written documentation on each call; escalating complex problems to the next level of support as required by documented procedures.
- Monitoring telephone calls and e-mails to maintain quality services and track problems, to ensure their timely resolution.
- The essential functions listed represent the major duties of this role, additional duties may be assigned.
Job Duties:
- Must be able to bend and lift 50lbs or less, and requires moderate physical exertion
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
- Proficient oral and written communication skills
- Proficient interpersonal and organizational skills
- Experience in an IT Helpdesk role or with computer hardware and software fundamentals
Required Experience:
- 2-3 years of Professional experience in asset management, desktop support and customer service
Required Education:
- Associate’s degree in a computer-sciences related field, or equivalent technical experience
How to Apply
For immediate consideration, please send your resume directly to Lory Weir at lory@hornetstaffing.com. You can view all of our open positions at www.hornetstaffing.com142 total views, 0 today