Job Description

Job Description Summary

The Patient Services Coordinator (PSC) is an administrative/non-clinical role in the primary care department and reports to the Patient Services Manager. This position is hourly, full-time, and on-site.

The Patient Services Coordinator is the first point of contact for patients receiving care from our providers, and is responsible for creating a welcome and supportive environment for them by using excellent communication and organizational skills to facilitate appointments. This position is for an individual with a passion for the trans and gender-diverse community, who is knowledgeable on health care services and can consult with patients to determine their needs.  A compassionate nature and exceptional customer service skills are essential attributes to this role.

Objectives & Responsibilities

• Serve as the first touchpoint of the practice; enjoy creating a welcoming, calm, and supportive environment 
• Check-in patients as they arrive gathering necessary information relevant for clinical or financial services in an efficient and friendly manner 
• Check out patients as they leave setting up future appointments, collect co-pays, and communication referral needs to Patient Access Coordinator 
• Provide patients with information, resources, and support as needed  
• Registering new patients
• Communicate effectively with patients, family members, administrative staff, and clinical staff to ensure the practice runs smoothly 
• Maintain a high level of professionalism and customer service 
• Effectively handle multiple incoming telephone lines, emails, and all other forms of technological communication with the ability to answer general questions, collect and record patient and marketing information 
• Update patient information in the electronic medical record as appropriate 
• Enroll patients in the electronic patient portal 
• Maintain a well-organized appointment schedule 
• Keep the front desk and waiting room areas organized 
• Maintain and process insurance documentation as needed 
• Scan and upload patient documentation as needed in patient record 
• Help establish and execute procedures for: garnering copayments, clinical supply management, area maintenance, mail handling, and running routine reports 
• Maintain an organized and clean working environment 
• Other duties as assigned 

Qualifications & Experience

• High school diploma or equivalent 
• A minimum of 2 years in a fast-paced healthcare services environment (preferred)
• Experience with transgender or gender-diverse community  
• Experience with referrals preferred
• Willingness to champion the values of Transhealth 
• Willingness to discover problematic concerns, and solve them
• Be a supportive team player that can thrive in a start-up environment  
• Be a compassionate leader that can understand and empathize with others 
• Have an open mindset with the ability to be flexible, conscientious and positive  
• Have a team-oriented mindset and excellent sense of humor 

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee may be required to perform repetitive motions that may include the wrists, hands, and/or fingers. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. There are no adverse environmental conditions expected. 

Reasonable accommodations will be reviewed upon request.

How to Apply

Job Categories: LGBT. Job Types: Full-Time. Job Tags: front desk and medical receptionist. Salaries: 40,000 - 60,000.

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