Job Description

**NOTE: This role requires applicants to fill out a sales assessment by the Objective Management Group (OMG) that takes about 45 minutes. Please fill out this assessment within 24 hours of submitting your application, or your application may be disqualified from consideration: https://eval.objectivemanagement.com/XHXKGXJ**

About the Organization 

Out & Equal Workplace Advocates is the world’s premier nonprofit organization dedicated to achieving lesbian, gay, bisexual, and transgender workplace equality. We partner with Fortune 1000 companies and government agencies to provide executive leadership development, comprehensive training and consultation, and professional networking opportunities that build inclusive and welcoming work environments.

Since 1996, we have worked with executives, human resources professionals, Employee Resource Groups and individuals to provide leadership and professional development, education, and research to create workplaces free of discrimination. Out & Equal hosts the annual Workplace Summit where employees and experts from around the world gather to share strategies and best practices to create diverse and inclusive workplaces that foster belonging for LGBTQ people around the world.

Title: Partner Success Manager

Position Summary 

The Partner Success Manager is responsible for managing relationships among a diverse portfolio of existing corporate partners.  In addition to meeting business development and relationship management goals, the Senior Partner Success Manager negotiates and executes agreements with corporate & government partners, ensuring precise execution and fulfillment of completed agreements as assigned.  The Out & Equal model of corporate engagement is based on bringing a multitude of benefits (trainings, in-person events, advisory services, and more) to current and potential partners for consideration and solidification in their annual agreements. The Partner Success Manager must therefore be highly fluent in the work of Out & Equal and understand the field of Diversity, Equity, Inclusion, and Belonging (DEIB) in order to make effective and persuasive proposals.

Reports to:  Director, Partner Success

Essential Job Competencies: 

• Relationship Management: Demonstrates an understanding of the unique needs of stakeholders through frequent, timely, and tailored communications. Fosters a positive relationship between stakeholder and organizational brand.
• Account Management: Builds long term, value-based relationships with accounts, penetrating them for further business, and maximizing the revenue they generate. Monitors and manages the execution of services throughout the year.
• Product & Program Knowledge: Understands the products, programs, events and services provided.
• Client Focus: Provides service excellence to internal and/or external clients by responding quickly, appropriate, and accurately to communications. Facilitates answers; Uses appropriate language; De-escalates tense situations; Provides regular updates when an answer is not immediately available.
• Prospect & Partner Knowledge: Maintains an awareness of key stakeholders, changes in points-of-contact, and activities/interactions with other Out & Equal staff. Researches business and stays-up-to-date on business, economic, and regulatory news. Demonstrates an understanding of partner goals and needs.

Duties and Responsibilities: 

• Support and provide assistance to Chief Revenue and Growth Officer (CRGO) leadership in the intake and fulfillment of new and existing partner contracts
• Grow and advance portfolio of modest to moderate level partnerships by identifying opportunities upsell and cross-sell
• Leverage job knowledge to propose new services, service enhancements, and opportunities for collaboration

• Develop and implement strategies for growing an assigned portfolio on behalf of Out & Equal
• Research and discuss relationship enhancements with partners via written proposals, presentations and follow up to generate revenue
• Work with Salesforce to accurately track and report out various details of partnership information
• Issue and track event Partnership Agreements and invoices to meet audit and finance requirements
• Work collaboratively with Out & Equal internal partners to ensure all corporate partner expectations are met;

• Support the Events team in execution of conference elements as needed
• Support small projects as needed
• Other duties as assigned

Preferred Knowledge, Skills, Abilities, and Other Characteristics (KSAOs):  

• Well organized, highly attentive to detail and follow-through
• Understanding of diversity, equity and inclusion policies and practices within the corporate space
• Takes initiative
• Works well independently as well as a team player
• Strong written and verbal communication
• Sincere commitment to work closely with all constituents
• Exemplify professional relationship management skills building confidence, rapport and trust
• Develop solutions to challenges to overcome roadblocks
• Ability to negotiate with good business sense
• Excellent project and time management skills

• Thrives working with and supporting a diverse workforce

Required Technology: 

• Office 365

Preferred Technology: 

•  Salesforce or similar CRM
• Experience with Asana, Slack, and other project management tools

Salary: 

• Typical hiring range for high cost of living cities: $57,000.00 – $73,000.00 base + bonus potential (DC/NYC/CA/Seattle)
• Typical hiring range for medium cost of living cities: $50,000 – $63,000 base + bonus potential (Philadelphia, Orlando, Richmond, Etc.)

Language(s): English

Minimum Education: Bachelor’s degree in business, finance, marketing, or related field.

Minimum Experience: Four (4) years relevant experience.

Licenses/Certifications: N/A

Location: Remote, DC or San Francisco base preferred.

Exemption Status: Exempt

Position Type: Full-time

Required Travel: 20%

Out & Equal Workplace Advocates is an equal opportunity employer and does not discriminate based on any of the following: race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression or gender characteristic, national origin, religion, marital status, medical condition, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

**NOTE: This role requires applicants to fill out a sales assessment by the Objective Management Group (OMG) that takes about 45 minutes. Please fill out this assessment within 24 hours of submitting your application, or your application may be disqualified from consideration: https://eval.objectivemanagement.com/XHXKGXJ**

How to Apply

Job Categories: LGBT. Job Types: Full-Time. Salaries: Not Disclosed.

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