22 Jul 2021
Part-Time Part-Time Key Holder – Union Street
Job Description
We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.
Part-time employees must have at least 3 days of availability, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.
Responsibilities:
- Function as MOD (“Manager on Duty”) if/when any member of management team is NOT on the premises
- Regularly communicate to management team on any issues that arise during the opening/closing, whether or not they are resolved
- Assist the Studio Management in daily studio tasks and projects
- Share knowledge and best practices with staff
- Maintain keys to the studio and exert proper care and control over them
- Responsible for the opening and/or closing of the studio
- Maintain opening and closing checklists and supervise studio team in ensuring all items are completed daily
- Provide support to the SoulCycle instructors to ensure a successful class check-in process
- Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
- Provide high level customer service and hospitality to clients
- Be on-duty hospitality champion
- Assign tasks to part timers, when necessary
- Manage retail area and visuals to ensure an optimal selling space
- Responsible for additional manager system duties (i.e. returns, etc)
- Assist Management team with additional responsibilities, as needed
- Assist with the training and coaching of new hires for the front desk staff team
- Maintain product knowledge for all studio retail operations
- Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
Requirements:
- Must have customer service experience
- Must have the ability to prioritize and multi-task within a fast-paced environment
- Must be willing to initiate tasks and perform duties without direction
- Must have excellent communication skills and be able to work with a wide range of personalities
- Must have outstanding customer service and problem solving skills
- Must have a positive, can-do attitude
- Must have a friendly and professional phone and email etiquette
- Must have superior organizational skills
- Must have the flexibility to work a non-traditional schedule
Physical Requirements:
- Must be able to work in a fast paced environment
- Must be able to kneel, bend, reach, climb and stand for long durations of time
- Must be able to lift/carry a minimum of 30lbs
How to Apply
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