Job Description

Clark College is currently accepting applications for two part-time, permanent hourly classified Information Technology (IT) Support Technician 1 positions to work approximately 17 hours a week.  These positions are part of the IT Client Services division and directly supports Clark College faculty, staff, and students by providing IT customer support, identifying technical issues, answering help desk calls, and working with fellow IT technical staff in improving the technology environment of the college.

At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.

JOB DUTIES AND RESPONSIBILITES:

• Act as the first point of contact for incoming technology requests.
• Perform front line duties by answering help desk calls, questions from walk-in clients and opening tickets in the college helpdesk application.
• Route tickets to the proper desktop technicians, network engineering, and application management IT members as needed.
• Assist in resolving application software issues and implement bug fixes within critical systems.
• Ensure continuous customer support and contact with customers.
• Escalate critical system interruptions with IT incident response personnel.
• Create a safe, bias-free working environment, which engenders respect for differences.
• Perform other duties as assigned.

POSITION REQUIREMENTS AND COMPETENCIES:

Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:

• Experience interacting with people in a customer service environment.
• Strong organizational and time management skills.

JOB READINESS/WORKING CONDITIONS:

• Ability to provide excellent customer service that consistently meets or exceeds the needs of customers.
• Ability to communicate with diverse individuals and groups to effectively communicate technical concepts to non-technical audiences and work collaboratively as a member of a team providing group leadership when needed.
• Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner.
• Ability to accurately and thoroughly document work and keep all documentation up to date.
• Ability to quickly learn and adapt to new technologies and procedures.
• Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
• The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.
• This position is represented by Washington Public Employees Association.
• Prior to a new hire, a background check including criminal record history will be conducted which includes a sexual misconduct background check as required under RCW 28B.112.080. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

SALARY RANGE: $20.94 – $27.96/hour | Range: 42 | Code: 481C

Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases.

APPLICATION DEADLINE: 

Required application materials must be completed and submitted online by 3 p.m., August 1, 2024.

REQUIRED ONLINE APPLICATION MATERIALS:

• Clark College online application
• Current resume, with a minimum of three (3) references listed.
• Responses to the supplemental questions included in the online application process.

Please apply online at www.clark.edu/jobs.

To contact Clark College Human Resources, please call (360) 992-2105 or email

re*********@cl***.edu











.

DISABILITY ACCOMMODATIONS

Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360) 992-2105 or by video phone at (360) 991-0901.

SECURITY

The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or

se***************@cl***.edu











. The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php.

ELIGIBILITY VERIFICATION

If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.

CORRECTIONS OR EXTENDED NOTICES
Corrected or extended notices will be posted online and in the Human Resources Office.

Our Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference.

Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply.  Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317,

gg******@cl***.edu











, 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment.  This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.

Clark College Human Resources

July 17, 2024

24-00039

How to Apply

Job Types: Part-Time. Salaries: Not Disclosed.

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