Job Description

Location

Remote position.

What we’re looking for:

This is a unique opportunity to get your foot in the door with an award-winning, innovative software company in the real estate property management industry. We are looking for a fantastic Customer Support person that is looking for a part-time role with the potential to grow into full-time in the future (throughout the organization).

The role helps to ensure we are delivering first-rate service and solutions to our clients. Our Support team is the all-important first point of contact with our clients and delivers exceptional, engaging service; assisting with product questions and account requests.  We’re looking for an enthusiastic, upbeat individual who has great interpersonal and communication skills. This role appeals to a customer-centric team player with a desire to learn and help others, incredible attention to detail and excellent communication skills.

Ideal hours are M-F 10:30-2:30 but are flexible for the right candidate (20 hours/week). Some flexibility to work additional hours/cover PTO at times is needed; advance notice will be provided for scheduling. Standard business hours are Monday-Friday, 9am – 5:30pm EST.

Job Description & Responsibilities

The candidate will work closely with the Customer Support Lead, reporting to the Vice President of Customer Success. Primary responsibilities are responding to customer inquiries via phone, email and chat via Zendesk.

Our Support team possesses intimate knowledge of our products and services in order to accurately respond to customer inquiries and assist with their needs. The candidate will collaborate with Customer Success Managers as well other departments in SiteCompli.

Responsibilities/Requirements

• Work with Customer Support Lead to respond to incoming phone, email and live chats for SiteCompli and InCheck products.
• Submit Jira tickets for bugs, data research and/or enhancement requests.

• Recognize risks and understand when to escalate concerns to the Customer Success Manager.
• Strong organization skills and the ability to pay close attention to details.
• Excellent verbal and written communication skills.
• Ability to collaborate with a team or work autonomously.
• Ability to take initiative, be pleasantly assertive and bestow confidence.

• Ability to take ownership of mistakes.
• Strong computer skills with proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Zendesk and/or Intercom experience a big plus.
• Salesforce experience a plus.
• Support, service and/or Commercial Real Estate experience a plus.

• Spanish-speaking/translation capabilities a plus.

Personality

• An enthusiastic, upbeat personality that understands clients reach out when they need something or have a problem.
• A motivated and energetic self-starter.

• Determination to meet goals and exceed expectations.
• Strong interpersonal skills.
• Ability to listen and take constructive criticism and relish positive feedback.
• A quirky sense of humor to get you through the day.

Our Ideal Candidate

• Has customer support experience, preferably in a B2B setting.
• Enjoys interacting with people and gets a thrill out of helping others solve problems.
• Understands that many customers only reach out when they have an issue; our job is to help solve it.
• Shows exceptional judgement and is cool and collected in a high-volume, fast paced environment.

• Is a personable, articulate communicator with excellent written and verbal skills as well as great grammar.
• Is extremely organized, with meticulous attention to detail.
• Can adapt quickly to changing priorities and assimilate to new knowledge and technologies.

Compensation

• $20 per hour with occasional additional hours (PTO coverage, etc.).
• An enjoyable and energetic work environment with potential to grow into a full-time role.

Our Commitment to Diversity and Inclusion

We’re on a mission to transform the way buildings are run. To do something that has never been done before, we need diverse perspectives to drive innovation and respond to an ever-changing market. Diversity is not a “nice-to-have” — it is critical to our mission, culture, and values.

We know that an inclusive work environment nurtures talent and ideas, leading to better business decisions and a more engaging culture. We encourage everyone to be their authentic selves at work and strive to create an environment that amplifies all voices and celebrates our unique differences. We are welcoming to all, regardless of race, color, ethnicity or national origin, gender, pregnancy, religion, age, disability, familial status, veteran status, or sexual orientation.

We recognize that this work is never done. We commit to keeping at it — always learning, growing, and improving.

How to Apply

Job Categories: Equal Opportunities. Job Types: Part-Time. Job Tags: Customer Success, Part-time, and Support. Salaries: Not Disclosed.

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