Job Description

GENERAL SUMMARY:

Under the general supervision of the Social Services Supervisor, assists the COA in providing social services for Concord older adults community. Responsible for maintaining and improving upon the efficiency and effectiveness of all areas under the direction and control of the position. Performs varied and responsible duties requiring a thorough knowledge of departmental operations and the exercise of judgment and initiative in completing tasks, particularly in situations not clearly defined by precedent or established procedures. Incumbent is called upon to handle a significant amount of details, each varying from the other in substance and content, requiring flexibility in approach to workload. Follows department guidelines and procedures. Errors could result in reduced levels of service, poor public relations, and potential danger to the general public.

ESSENTIAL JOB FUNCTIONS:

External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

• Provides case management for Concord older individuals, as assigned by supervisor.

• Conducts office and/or in-home interviews with older adults and their families or legal guardians in order to assess their needs and facilitate access to needed services and activities while maintaining professional ethical boundaries. This may include reports to Elder Protective Services, emergency services and other Town departments including the Board of Health and law enforcement.

• Makes appropriate referrals to other agencies for needed services with permission of the client.

• Develops and accurately maintains client files, including Initial Assessment, Progress Notes, Care Plans, Release of Information Forms, and records of family and emergency contacts and referrals.

• Assists clients in accessing council on aging resources such as elder law, Social Security, food stamps, health and medical resources, housing, fuel assistance, tax assistance, and health insurance. Assists clients in filling out necessary applications to obtain needed services from appropriate agencies.

• Interacts with and maintains good working relationships with other area council on aging organizations.

• Follows up on all assistance requests to ensure that needed services are provided or alternative measures are taken.

• Works to empower clients by encouraging them to take positive appropriate actions to help themselves.

• Uses client database system to maintain client records using established office protocols. Uses a system of organization that ensures familiarity with caseload and regular contact with clients.

• Maintains accurate records of work time, mileage, and expenses.

• Performs special projects and related responsibilities as initiated and requested.

• Performs other related duties as required, directed or as the situation dictates.

• Regular attendance and punctuality at the workplace is required.

SUPERVISORY RESPONSIBILITY:

None

EDUCATION & EXPERIENCE:

• Duties require knowledge equivalent to a Bachelor’s Degree in Human Services and two or more years of experience working with the 65 and older population, or any equivalent combination of education and experience.

• Valid motor vehicle operator’s license required, with a safe driving record and ability to provide own transportation.

• Ability to be cleared through the Criminal Offender Record Information (CORI) background check.

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent written and verbal communication skills. Ability to interface and communicate effectively, professionally, and with a high level of patience, tact, and discretion. Communicates regularly with older adults and the general public.

• Strong organizational and interpersonal skills. Ability to work with a high level of detail and prioritize multiple tasks. Ability to change direction and rearrange tasks according to deadlines and circumstance.

• Strong computer skills; experience with Microsoft Office preferred.

WORKING CONDITIONS & PHYSICAL DEMANDS:

External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the physical demands (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

Approximately one-half of time consists of outreach work, including conducting in-home visits in varying conditions. Outreach work can take place in all weather conditions. Employee must be able to traverse uneven terrain.

Approximately one-half of time consists of work performed under shared office conditions. The noise level is moderate to loud at times. Frequently subjected to the demands of other individuals and the volume and/or rapidity with which tasks must be accomplished. Has frequent contact with the general public in person, by telephone, and by email.

Operates computer, printers, facsimile machine, copier, calculator and other standard office equipment, requiring eye-hand coordination and finger dexterity. Balancing, crouching, grasping, pulling, reaching, and stooping may also be required. Also operates an automobile.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

How to Apply

Job Types: Full-Time. Job Tags: council on aging and outreach coordinator. Salaries: 60,000 - 80,000.

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