Full-Time Order Management Specialist / International Customer Service
Job Description
Globe Scientific Inc. is a leading producer and wholesaler of high quality plasticware, glassware and benchtop equipment in the laboratory supplies industry. Founded in 1983, Globe Scientific Inc. is a women-owned and family-owned business; we are ISO 9001 certified and employ over 50 office and warehouse professionals in our Mahwah, NJ headquarters.
Position Summary and Responsibilities
Our International Customer Service Department is looking for a highly experienced Order Management Specialist to join our team of outstanding professionals. To succeed in this position, you must be a “Type A” person: highly intelligent, quick-thinking, detail-oriented, extremely analytical, problem-solver, self-motivated, and a career-minded perfectionist. The person who is selected for this position will be responsible for managing the order process from start to finish: order entry, order review, order confirmation, customer correspondence, shipping, follow-up and customer satisfaction. Management experience is a plus.
Required Work Experience and Skills:
• Extensive order processing & order management experience in an inventory-based, product distribution setting (Note: please do not apply if you only have experience in a non-inventory service industry such as a bank, law firm, call center or utilities company!!)
• Long-term work history (No jumping from job to job! We want a long-term team member who is looking for a career, not just a job.)
• Bi-lingual English/Spanish with clear and concise communication skills (verbal & written)
• Customer-focused: ability to instill brand-loyalty & maintain long-lasting relationships
• Strong mathematical skills, including the ability to understand different units of measure and packaging configurations
• Ability to multi-task, set priorities and meet deadlines
• Ability to navigate & decipher different customer PO formats while capturing all special requirements and instructions
• Knowledge of shipping methods and terms; experience with domestic and export shipments including required documentation
• Understanding of credit terms and ISO requirements
• Strong organization skills, quick learner with excellent retention skills, positive attitude, easy-going, ability to be flexible and patient in a fast-paced dynamic environment.
• Ability to train others
• Ability to develop and document job processes and procedures
• Proficiency with Outlook e-mail along with excellent Excel and Word skills
Essential Duties and Responsibilities:
• Manage and fully own the complete order process from start to finish in a timely manner
• Monitors orders daily and keeps customers updated to resolve any and all issues that prevent orders from flowing through the system, shipping and billing properly
• Prepare shipping documents including certificates of origin, bill of landings for international shipments
• Handle any delivery issues including missing shipments and damaged material
• Maintain back order and open order files, updating the customer on the order status and providing analysis when required
• Professionally manage queries and complaints to ensure that they are resolved within agreed timescales
• Ensure that the customer’s journey is seamless and recognized as first class within the industry
• Enter customer orders into ERP system (knowledge of Microsoft Dynamics Navision a plus)
• Proof and review all customer orders for accuracy (items, pricing, terms & conditions, shipping method/terms, special notes & customer instructions, etc.)
• Research and resolution of any discrepancies during the order entry process or at any other time in the order processing cycle
• Communicate with customers regarding their order throughout the processing cycle
• Communicate with other departments related to order process: pricing discrepancies, credit issues, back orders, low inventory, shipping method, etc.
• Support sales team by developing and maintaining positive relationships with customers
• Assist customers via phone and e-mail with order inquiries, product questions, shipment questions, problem resolution
• Team player with ability to work well with supervisors, co-workers, other departments, etc.
• Must be willing to cross-train as needed
EDUCATION AND EXPERIENCE REQUIRED
• High school diploma or GED accepted; College degree preferred
• 8+ years experience at an inventory-based company (order management / customer service)
WHAT WE OFFER
• Stable company: family-owned & operated for 36+ years!
• Great team environment
• Medical, Dental & Vision, Vacation/PTO and 401k.
• Office hours: Monday thru Friday, 8:30am to 5:15pm.
Job Type: Full-time
Salary: $45,000.00 to $60,000.00 /year
How to Apply
E-mail your resume to: d.diamond@globescientific.com969 total views, 0 today