SALARY: $24.04 – $38.46 per hour

GENERAL PURPOSE:

Under general supervision, performs a full range of professional level operational coordination duties in support of the Transit Systems Operations team; supports the workflow and improvement in areas that include, but are not limited to:  work flow and process improvement, budgeting and financial management support, procurement processes, communication and work activity scheduling with Agency staff and consultants, enterprise asset management, documentation and performs a variety of professional level duties relative to operations and engineering. The Service Coordinator supports operations and complex projects at a professional level.

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Responsible for day to day work flow processes and responsibilities in support of a transit systems team.

• Support in the field team members with meeting coordination, workshops, and training sessions, including activities with other Sound Transit departments and outside agencies.

• Process Return Materials Authorization, purchase orders, general procurement and coordinate with departments/divisions and accounting staff for receiving and invoicing.

• Recommend and implement improvements in work flows and procedures.

• Part sourcing and research, and ability to review information on a variety of specialized topics related to systems operations, maintenance and engineering.

• Participate in the preparation of reports that present data, identify alternatives, and make and justify recommendations.

• Perform a variety of special projects and assignments in assigned area including the implementation and coordination of assigned program components and projects.

• Develop, prepare and/or review a variety of memoranda, correspondence, and other documents and material for completeness and accuracy.

• Establish and maintain various record management systems and logs.

• Serve as a contact and liaison for assigned functions and programs with Agency staff and agency partners; establish relationships and communicate to other departments/divisions in performance of duties.

• Champions and models Sound Transit’s core values and demonstrates values-based behaviors in everyday interactions across the agency.

• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.

• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.

• It is the responsibility of all employees to integrate sustainability into everyday business practices.

• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience:

Associates degree from an accredited college or university with major course work in a public administration, business administration, or in a field or discipline related to program area of assignment and 3 years of project or office coordinator experience, preferably in transit operations, systems engineering, government procurements, or enterprise asset management OR an equivalent combination of education and systems operations experience.

Required Licenses or Certifications:

None

Required Knowledge and Skills:

• Functional understanding of databases and how to utilize them for reporting.

• Project management techniques and principles.

• Principles and procedures of record keeping.

• Report preparation and presentation.

• Understanding of SQL-based business applications to understand EAMS and related systems.

• Pertinent state and federal regulations; Agency policies, procedures, rules, and regulations.

• Customer service and/or technical support.

• Modern office procedures, methods, and equipment including computers.

• Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups, and the general public.

• Interpreting and administering policies and procedures sufficient to discuss, resolve, and explain them to staff and other constituencies.

• Working under steady pressure with frequent interruptions and a high degree of employee contact by phone or in person.

• Understanding, interpreting, and responding to end user requests and providing effective customer service using clear communication skills.

• Communicating technical information to non-technical users.

• Planning, implementing, completing, and reporting on progress, reviews, and end results.

• Using professional and/or technical concepts to perform assigned duties and solve problems.

• Utilizing personal computer software programs affecting assigned work.

• Managing multiple tasks, setting objectives/goals, and re-prioritize work to meet changing deadlines and priorities.

• Responding to inquiries using effective oral and written communication.

Physical Demands / Work Environment:

• Work is performed in a standard office environment.

• Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds.

• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)