Full-Time Operations Specialist, Deposit Operations (Req#1087)
Job Description
MAJOR RESPONSIBILITIES:
Perform functions within the operations division including, but not limited to:
- Processing of IRA transfers and rollover requests according to customer instructions and IRS regulations.
- Perform certificate of deposit transactions and account maintenance.
- Perform quality control review of retirement transactions to ensure accuracy in IRS reporting.
- Reconcile and remit customer tax withholding to state and federal treasuries in compliance with IRS regulations.
- Management of daily exception reports
Perform exceptions processing:
- Outgoing returns (Overdrafts, Stop Payments, etc) for image file creation to be returned to the bank of first deposit within regulatory defined deadlines.
- Research and processing of returned deposited items.
- Transaction correction and return of unposted deposit transactions.
- Perform a variety of system maintenance to deposit accounts and customer records.
Monetary transaction processing Account Analysis operational support:
- Perform setup of new and maintenance of existing, Account Analysis relationships/accounts.
- Identify and establish appropriate parameters required for proper service charging.
- Identify and resolve exceptions. Communicate with relationship managers for account decisions including follow-up for completion
- Resolve customer service issues for both internal and external customers
PROBLEM SOLVING & DECISION MAKING:
Independent decisioning for minor and/or mid-level issues, ability to identify potential solutions for more complex or uncommon issues for approval recommendation. A strong understanding of IRS rules with respect to retirement accounts is needed to make decisions on Retirement account related activities. Firm understanding of various state and federal regulations associated with the various functions performed in Deposit Operations. Proactively involve resources from other departments and various bank systems to solve issues.
Education and Experience
- High School Graduate
- Minimum 3 – 5 years banking experience
- IRA knowledge
- CD experience
Skills/Knowledge:
- Possess the ability to perform in a fast paced, high demand, environment whilst balancing multiple priorities.
- Excellent written, verbal and interpersonal communication skills.
- Proficient in Microsoft Office (Word, Excel, and Outlook).
- Ability to work effectively in a team environment across all organizational levels, demonstrating flexibility, collaboration, and adaptability.
- Capability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
- This is a hybrid position so it will require some in-office time
How to Apply
Copy the link below to your web browser and click "Apply Now": https://gka.fa.us1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1087/?utm_medium=jobshare If you have any questions please email: talentacquisition@easternbank.com171 total views, 0 today