Full-Time Operations Processor III (Req#2235)
Job Description
The Operations Processor III is responsible for the maintenance and investigation of ATM/Debit card claims in compliance with UDAAP and Regulation E. Additonal responsibilty includes maintaining ATM/Debit Card mailings and all other ATM/Debit Card claim related processes. Responsibilities include, but not limited to the following:
- Processing customer error resolutions in compliance with Regulation E.
- Ensuring when applicable provisional credit is provided to the customer within 10 calendar days of the customer report date and final credit is applied to the customer within 45 calendar days.
- Communicate with customers throughout the claims process in writing and by phone ensuring regulatory timescales are consistently adhered to.
- Administer and manage disputes, process re-presentments and chargeback entries.
- Ensure prompt and timely processing of ATM/Debit card non posted transactions.
- Work collaboratively across all business areas to investigate all claims received by the bank to mitigate financial loss.
- Undertake trend analysis to understand claim trends and present findings to management and all key stakeholders. Responsible for the monitoring, recording, and safekeeping of all returned ATM and Debit Cards.
- Act as an inquiry escalation point and provide claim related guidance to other areas of the business.
- Support with the processing and maintenance of all deposit products across the full operations area.
PROBLEM SOLVING & DECISION MAKING:
The successful candidate will make informed decisions using data and evidence gathered throughout their investigations whilst following our internal processes and procedures. The individual will posses critical thinking skills and be able to understand complex issues, whilst ensuring an extremely high standard of work and output is always achieved.
REQUIREMENTS:
Education and Experience
- High School Graduate with a minimum 3 – 5 years banking experience.
Skills/Knowledge
- An understanding of Regulation E and how it impacts both our consumers and our business.
- Possess the ability to perform in a fasted paced, high demand, environment whilst balancing multiple priorities.
- Excellent written, verbal, and interpersonal communication skills.
- Proficient in Microsoft Office (Word, Excel, and Outlook).
- Ability to work effectively in a team environment across all organizational levels, demonstrating flexibility, collaboration, and adaptability.
- Capability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
Working Conditions :
Regular office working conditions
About Us
Committed. Inclusive. Courageous. Eastern Bank has built a legacy of investing in the communities we serve and helping our customers, communities and employees thrive and grow. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.
As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.
How to Apply
If you will like to learn more and apply, use the link below: https://gka.fa.us1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/2235/?utm_medium=jobshare45 total views, 0 today