Do you believe the way to break the spirit of poverty is through the dignity of work? Then join our work on the front lines as we build better futures for our customers!

The Dignified Workday Operations Manager serves as the overall coordinator of production activities for the Dignified Workday (DWD) initiative. This includes coordinating a multitude of different worksites, supervision of site foremen and work crew leads.  This position coordinates day to day operations with clients contracting work to DWD, supports bidding on project work, and manages the schedule for weekly workday activities and assignment of workers to jobs. In this role, as the point person coordinating multiple projects performed across many locations in the community, the Operations Manager will organize the projects, create, and delegate participant work crews and work towards the daily project goals. They will also help in establishing / formalizing training / credentialing activities within the DWD program framework. The Operations Manager may from time to time lead daily work crews, and will work in close coordination with program management, case management staff as well as with partners and volunteers.

This position is full time and will work onsite at our Spokane County worksite locations.

Career Path Services values the power of diversity and endeavors to build upon this vital strength. We are passionate about building and sustaining an inclusive and equitable working environment for all of our staff and customers. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We are committed to attracting, recruiting, retaining and advancing a diverse team that is responsive to the needs of our diverse clients. We strongly encourage applications from individuals representing diverse backgrounds and communities, including but not limited to Black, Indigenous, Latinx, Asian, Pacific Islander, Middle Eastern, and multiracial individuals, as well as people of color (POC), LGBTQ+ individuals, people with disabilities, veterans, immigrants, refugees, individuals from socioeconomically disadvantaged backgrounds and any other marginalized or underrepresented groups. We are committed to fostering an inclusive environment where all voices are heard and valued.

ABOUT THE JOB

The major responsibilities of this position include, but are not limited to:Program Operations

• Coordinates daily tasks of foremen and workers across a portfolio of ongoing project sites at various points of completion status according to priorities and plans, makes changes when necessary due to weather, projects and personnel.
• Manages the weekly work schedule for participants and work crews to ensure effective and efficient delivery of successfully completed projects.
• Serves as a primary point of contact with client businesses, maintaining timely communication of relevant information to client business owners and other DWD stakeholders.
• Provides adequate resources to meet project schedules and safety needs.
• Ensures safe use of tools, machinery and equipment while providing training on safety gear, helmets, and procedures.
• Develops quality standards for work types across the spectrum of DWD activities; codifies training activities to drive workday activities toward those standards.
• Partners with program leadership on bidding on projects, supports tracking of costs and hours of work, and supports the invoicing process with clients.
• Collects documents and receipts and other internal paperwork as required in relation to worksites and workers.
• Collaborates with DWD case management team members to ensure continuity of service for participants between work, housing, and other assistance activities.
• Regularly reports project status to DWD leadership as well as other program team members / stakeholders.

Staff Supervision/Training

• Trains coaches and mentors DWD staff and workers. on the essential functions of their positions. Monitors day-to-day staff progress and assesses the need for additional training. Provides and/or assists in training to ensure compliance with policies, procedures, and practices.
• Conduct monthly check-ins, performance appraisals and corrective actions (when needed). Seeks feedback and input from partners, host sites and customers to ensure high quality customer service.
• Resolve conflicts or miscommunications quickly and amicably.
• Manages time keeping records for participants.
• Delegates responsibilities and projects to foremen and crew members.
• Creates an environment that values and promotes diversity, equity, and inclusion among staff, partners, and customers.
• Performs staff recruiting, screening, and interviewing in assigned area in conjunction with HR. Makes recommendations to senior management for final interviewing and selection.

CORE COMPETENCIES

We look for individuals who exhibit our organizational core competencies and who have the knowledge of, or ability to learn the key technical competencies and skills for this job.

Technical Competencies and Skills

• Skilled work experience in construction field, particularly painting and general construction, with ability to lead bidding activities and ability to critique work quality and suggest process improvement.
• Ability to develop excellent client relationships.
• Ability to adapt to project needs and work well under pressure.
• Ability to organize individual work tasks and outcomes and meet deadlines.
• Effective problem-solving and conflict resolution skills.
• Highly technology literate to manage communications and scheduling activities effectively.
• Ability to manage staff within various locations, and the ability to make decisions on behalf of the team with guidance from the COO.
• Be an inspirational, goal-driven, and person-focused manager who can successfully translate leadership’s drive for excellence into clear work-plans and objectives.
• Be a skilled communicator who is flexible and willing to communicate changes as needs evolve.
• Be willing to negotiate and compromise with key partners to achieve mutually beneficial goals.
• Understanding of the change management process, and the ability to guide staff through change effectively.
• Ability to establish accountability through clearly defined expectations while creating room for innovation and creativity to take place within the team.

Organizational Core Values

• Integrity: Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable.
• Courage: Take smart risks and challenge status quo; challenge actions inconsistent with organization’s values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves.
• Generosity: Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity.
• Visionary: Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.
• Leadership: Humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication.
• Excellence: Perform with integrity to ensure accurate and competent results with a positive impact; extend beyond minimum expectations; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork.

EXPERIENCE/POSITION REQUIREMENTS

Required

• High School Diploma or GED.
• Minimum 5 years of experience working with laborers on various construction and maintenance fields of work.
• Experience with scheduling and managing workforce in relevant industries.
• Use of Microsoft Word, Excel, PowerPoint, Outlook, LinkedIn, and other business-related networking applications, as appropriate.
• Flexibility in working some evening and/or weekend hours.
• Must be able to work in a culturally diverse and fast-paced environment and demonstrate a commitment to diversity, equity and cultural competency.

Preferred

• Bachelor’s degree in business administration, Construction Management, Engineering, Workforce Development, or related field.
• More than 5 years of experience working with laborers on various construction and maintenance fields of work.
• Demonstrated success in a performance-based system and one year of experience working with employers, job placement, job development, sales, workforce development, job coaching, employment, and training.
• Demonstrated success working with people from a variety of backgrounds which may include disabilities, criminal history, homeless, family violence, poverty, etc.

BENEFITS

• Leading health care package, including medical with both F.S.A. and H.S.A. options, paid employee and family dental and vision coverage
• Company paid Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
• Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
• 403(b) Retirement Plan with a leading employer discretionary contribution
• Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement (1 week), Jury Duty and Military Leave
• 13 Paid Holidays, including Floating Holiday and Birthday Holiday
• Cell Phone and Internet Reimbursement Allowance and Personal Development Reimbursement Allowances
• Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program

ABOUT CAREER PATH SERVICES

Career Path Services is a workforce development and employment training 501(c)3 nonprofit headquartered in Spokane, WA.  As an organization, we pride ourselves in being a part of our community and truly enriching the community we work in. We value our diverse team-based environments while recognizing the creativity and initiative of individuals. Career Path Services is committed to honoring our employees’ service to our mission and values by providing continuous training and development opportunities. We have been honored to be named a top 50 Best Nonprofits to Work For by the Nonprofit Times seven years in a row, and are more than proud of our employees who make this happen. Our amazing employees make us a great place to work because of their high character and competence. Career Path Services is an equal opportunity employer. Auxiliary aids and services are available upon request to persons of disability. TTY relay 1-800-833-6388. 

Job: Operations Manager – Dignified Workday
Primary Location: Spokane, WA
Salary: Full salary range is $61,250-89,000 annually. New hires in this role can expect a starting salary range of $61-68k, DOE.
Recruitment Closing Date: TBD – The hiring authority reserves the right to make hiring decisions and/or close this posting at any time. Interested applicants are encouraged to apply early.