Basis: Full Time

Work Pattern: 37 hours per week, Monday – Friday between 08:00 – 18:00

Type: Permanent

We are brave, we are ambitious, we are honest, and we are Citizen!

A fantastic opportunity has arisen for professional, driven and “hands on” Operations Managers to help deliver the Maintenance Operations Business Plan and have responsibility for the delivery of either Repairs or Voids works across Citizen’s property portfolio of 30,000 homes across the West Midlands.

Working in one of our key sites, Coventry or Birmingham, the successful candidate will report to the Head of Service.  You will manage the day-to-day activity of Trade Supervisors, Technical Surveyors, Trade Engineers and sub-contractors, ensuring that all business objectives are met within overall time, cost, and budget constraints.

The successful candidate will be included on the out-of-hours duty rota and be required to provide remote support to the out-of-hours service. The post-holder will receive additional payment when on the rota.

In housing you can make a real difference, the role of Operations Manager will involve:

• Ensuring a strong proactive level of field management both directly and through the team of Supervisors
• Liaising closely with support functions within Maintenance Operations to ensure the timely, cost-efficient delivery of customer focussed services
• Maintaining and building strong internal and external client relationships, working to exceed customer expectations whilst fully meeting contractual requirements and targets
• Understanding, monitoring, and consistently delivering against customer, commercial and internal operational KPI’s
• Creating and monitoring of performance management information
• Ensuring regular and positive involvement with customers
• Ensuring that works are undertaken to required designs, specifications, standards, CDM regulations and HSQE requirements
• Producing business cases, tender returns and pricing information for internal and external business opportunities for Maintenance Operations and to ensure their successful commercial delivery
• Supporting and being reasonably available to support emergencies and out of hours escalations when required
• Supporting other areas of the Maintenance Operations directorate, such as Repairs, Voids, Programmed and Project works as required

As Operations Manager we need you to have:

• Proven experience of working within an organisation delivering maintenance and building services (preferably within Social Housing) covering multiple workstreams over a dispersed geographical area
• Experience of managing and inspiring a team to deliver high quality services and meeting operational and financial targets
• Knowledge of health and safety legislation (including CDM) and good practice, and experience of applying this knowledge in a repairs and maintenance setting
• Competent in budget setting and monitoring, and the ability to influence operations to maintain service within budget targets
• Ability to lead and motivate teams of skilled, trade-based employees and supervisory staff across various work streams including void repairs, responsive repairs and planned works
• Driving licence

We would be really excited if you have:

• A qualification in a building related subject to HNC, City & Guilds or NVQ or relevant trade background
• Experience of formal contract agreements (including sub-contractors) and procurement activities is advantageous
• A working knowledge of current Building Regulations (including Building Control Notifications) if preferred but not essential

Our people are everything and we offer:

• Opportunities for salary progression, which is directly linked to performance reviews
• IT equipment to allow some optional home working

• ‘Live work better’ scheme which actively encourages work-life balance
• Annual leave starts at 25 days per year, increasing with length of service
• Enhanced family leave
• Company Pension – Citizen match up to 10%
• If part of the pension scheme you are entitled to Life cover (three times your annual salary)
• Organisational Sick Pay (benefit increases with length of service)
• EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
• Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Recognition through our Employee Excellence Awards
• Representation opportunities on our Staff Consultative Forum
• Access to Citizen’s Wellbeing platform
• Employee Excellence Awards (winners receive extra days annual leave that year)
• Occupational Health
• We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse, or neglect.  As part of our recruitment process, we carry out robust safeguarding checks.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date:  3rd July 2023

Interview date: TBC

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified. 

Previous applications need not apply.