JOB SUMMARY

The Operations Manager performs technical, administrative, and professional work with the planning and coordination of municipal operations. The incumbent’s work entails dealing with political, confidential and sensitive issues requiring a high degree of discretion, tact and professionalism. Work is performed under the direction of the Maintenance and Sanitation Director.

ESSENTIAL JOB FUNCTIONS                                                                                                                                           

• Work with staff in preparing and documenting activity delivery timelines, and manages staff to ensure that schedules are met and that plans and budgets are achieved efficiently and effectively.
• Acts as the Department’s purchasing agent and also acts as a liaison between Finance Department
• Helps establish and implement departmental policies, goals, objectives, and procedures
• Helps determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
• Provides analysis and recommendations to the Maintenance and Sanitation Director regarding the work of city operations to support efficiency and effectiveness of service delivery
• Composes, prepares and reviews a variety of memorandums, correspondence, reports and data analysis documents
• Coordinates municipal activities in conjunction with other departments
• Schedules and/or participate in various municipal meetings, committee meetings, special events, or other official functions. Please note: meetings may occur before or after normal business hours
• Administrative duties to include complex details and critical or confidential material;
• Acts as a liaison between Human Resource Department and Department employees
• Reviews and approves all department invoices ensuring that all transactions are entered appropriately and in a timely manner; contacts vendors with questions and responds to vendor inquiries and concerns;
• Ensuring that communication between departments is ongoing and utilized to maintain an environment of continuous improvement.
• Responsible for the production, procurement, and planning of daily operations
• Manages the stock control, and checks that inventory records are accurate
• Reviews and addresses utility billing City Wide
• Creating and implementing operations improvements to meet established objectives across multiple facilities.
• Developing and maintaining communications with management and staff
• Preparing and providing program management reports and briefings, manage deliverable schedules and support process improvement.
• Maintaining/tracking project status; assign/track status of key actions/tasks; keep leadership informed on status
• Performs other related duties as required

Public Services

• Supervises the activities of the work staff; conducts performance evaluations; recommends disciplinary actions; checks and reviews work upon completion
• Trains workers and instructs in work methods, rules and standards
• Conducts special investigations at the request of the Director
• Maintains records of permitted projects and other necessary items.
• Performs necessary tests as specified to insure proper construction methods have been employed.
• Checks all materials of construction to insure their soundness and suitability for use
• Assists the Public Services Director in preparation of roadway projects.
• Maintaining/tracking project status; assign/track status of key actions/tasks; keep leadership informed on status
• Listens to and addresses citizens’  questions  regarding   service  complaints  and problems
• Exercises independent discretion and independent judgment regarding the daily staffing needs of department staff
• Provides analysis and recommendations to the Public Services Director regarding the work of city operations to support efficiency and effectiveness of service delivery
• Composes, prepares and reviews a variety of memorandums, correspondence, reports and data analysis documents
• Schedules and/or participate in various municipal meetings, committee meetings, special events, or other official functions. Please note: meetings may occur before or after normal business hours
• Reviews, processes, inputs payment of vendor invoices and other accounts payable; contacts vendors with questions and responds to vendor inquiries and concerns;

Performs other related duties as required

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS 

Requires a Bachelor’s Degree in Public Administration, Public Policy, Business, Economics, Communications or a related field; two (2) years of local government experience.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of the activities and functions of municipal government
• Knowledge of public information and public relations techniques
• Knowledge of basic management principles and practices;
• Knowledge of city organization and functions of the various departments in the city;
• Knowledge of principles and practices or record keeping and records management;
• Knowledge of principles and practices of customer service;
• Knowledge of current office procedures, methods, and equipment including computers and supporting software applications;
• Skilled in the operation of office equipment including computers and supporting word processing, spreadsheet and database applications;
• Skilled in accurate oral and written communication
• Skilled in presentation
• Ability to learn, understand and apply the concepts, practices and procedures of the department
• Ability to pay close attention to details
• Ability to handle several projects simultaneously
• Ability to plan, organize and promote municipal activities, special events and other programs
• Ability to evaluate effectiveness of program activities
• Ability to analyze and organize data and prepare records and reports
• Ability to understand and follow quickly regarding oral and written instructions
• Ability to prepare clear and concise reports and maintain accurate records
• Ability to maintain alphabetical and chronological files
• Ability to work independently without specific instructions
• Ability to establish and maintain effective working relationships with City employees and work in a collaborative manner with others at various levels within the organization
• Ability to deal with the public in an effective and courteous manner and provide excellent customer service

PHYSICAL DEMANDS

The work is medium work and requires feeling, fingering, grasping, handling, hearing, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, talking, visual acuity, and walking.

WORK ENVIRONMENT         

The incumbent works in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.