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4 Nov 2021

Full-Time Operations Analyst I

Eastern Bank – Posted by Eastern Bank Lynn, Massachusetts, United States

Job Description

  • Operations Division: Key volumes and metrics
    • Organize, analyze and report key metric and volumes throughout the division.
    • Collaborate with Operations division managers for recommended metrics and source data repositories.
    • Leverage technical tools to distribute and demonstrate data results.
    • [Areas of focus: Transactional key volumes; Complaint volumes and trends; Process Improvements]
  • Operations Data analytics and reporting
    • Create detailed analytical results and reporting of key divisional data using core and ancillary systems.
    • Leverage the appropriate reporting tools, ie BIC, PowerBI, Tableau, and Archer to ensure reporting source data is well defined and quality controls for reporting results.
    • Adhere to data standards and reporting guidelines to maintain data quality standards.
  • Operations Division Audit coordinator
    • Manage the audit request and audit schedule in conjunction with all Operations management.
    • Prepare and distribute open audit findings and remediation plans to Ops Management.
    • Meet regularly with Audit and Risk to stay informed on engagement scoping, scheduling and hot topics.
  • Operations Workflow analyst
    • Collaborate with Operations departments to review business process, outline opportunities and identify automated workflow solutions
    •  Partner/liaison with business solutions team for workflow implementation and operationalization.
    • Support the scheduling and tracking of Change Control Activities.
  • Operations Division: Critical Access roles
    • Oversee the critical security roles needed for the Operations division.
    • Conduct quarterly access reviews for IBS Online Dollar, IBS FTM and IBS Mass Exchange and Wire System roles granted to the Operations division employee.
    • Report and recommend changes to Operational Management.
    • Collaborate and restructure all IBS roles as they related to the Operations division.
  • Operations Division: Vendor Management
    • Work with Operations division Management to complete vendor risk assessments, document SSAE16 controls, and document vendor related BCM activities.
    • Track Vendor contract expiration and renew dates; analyze annual vendor spend, vendor monitoring activity dates.
    • Oversee FIS invoicing trend and submission for approval.
  • REQUIREMENTS:
    • Knowledge operational process flow.
    • Technical acumen for report writing and data governance standards.
    • General Accounting Principals
    • Strong Data Entry Skills
    • Organizational Skills
    • Experience in PowerBI &Tableau
    • Strong Microsoft skills [Word, Excel, PowerPoint, Power BI]
    • Flexible, able to multi-tasks
    • Strong interpersonal skill
    • Bachelors Degree
    • 2-5 years of experience

Perks:

  • Remote work flexibility
  • Hire immediately
  • Growth opportunities
  • Great benefits
  • Strong culture
  • Work life balance
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How to Apply

Click on the link below: https://gka.fa.us1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/279/?utm_medium=jobshare Once on our career site, click on "Apply Now". #Join Us For Good! Any Questions please email: talentacquisition@easternbank.com

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: #BankingCareer, #FinanceCareers, #OperationsCareers, and Banking. Salaries: Not Disclosed.

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