Full-Time Operations Analyst I
Job Description
- Operations Division: Key volumes and metrics
- Organize, analyze and report key metric and volumes throughout the division.
- Collaborate with Operations division managers for recommended metrics and source data repositories.
- Leverage technical tools to distribute and demonstrate data results.
- [Areas of focus: Transactional key volumes; Complaint volumes and trends; Process Improvements]
- Operations Data analytics and reporting
- Create detailed analytical results and reporting of key divisional data using core and ancillary systems.
- Leverage the appropriate reporting tools, ie BIC, PowerBI, Tableau, and Archer to ensure reporting source data is well defined and quality controls for reporting results.
- Adhere to data standards and reporting guidelines to maintain data quality standards.
- Operations Division Audit coordinator
- Manage the audit request and audit schedule in conjunction with all Operations management.
- Prepare and distribute open audit findings and remediation plans to Ops Management.
- Meet regularly with Audit and Risk to stay informed on engagement scoping, scheduling and hot topics.
- Operations Workflow analyst
- Collaborate with Operations departments to review business process, outline opportunities and identify automated workflow solutions
- Partner/liaison with business solutions team for workflow implementation and operationalization.
- Support the scheduling and tracking of Change Control Activities.
- Operations Division: Critical Access roles
- Oversee the critical security roles needed for the Operations division.
- Conduct quarterly access reviews for IBS Online Dollar, IBS FTM and IBS Mass Exchange and Wire System roles granted to the Operations division employee.
- Report and recommend changes to Operational Management.
- Collaborate and restructure all IBS roles as they related to the Operations division.
- Operations Division: Vendor Management
- Work with Operations division Management to complete vendor risk assessments, document SSAE16 controls, and document vendor related BCM activities.
- Track Vendor contract expiration and renew dates; analyze annual vendor spend, vendor monitoring activity dates.
- Oversee FIS invoicing trend and submission for approval.
- REQUIREMENTS:
- Knowledge operational process flow.
- Technical acumen for report writing and data governance standards.
- General Accounting Principals
- Strong Data Entry Skills
- Organizational Skills
- Experience in PowerBI &Tableau
- Strong Microsoft skills [Word, Excel, PowerPoint, Power BI]
- Flexible, able to multi-tasks
- Strong interpersonal skill
- Bachelors Degree
- 2-5 years of experience
Perks:
- Remote work flexibility
- Hire immediately
- Growth opportunities
- Great benefits
- Strong culture
- Work life balance
How to Apply
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