Job Description

About American Hiking 

Founded in 1976 and serving as the only national voice of the hiking community, American Hiking lives out its mission, Empowering all to enjoy, share, and preserve the hiking experience, through grassroots and grasstops advocacy and trail stewardship.  We envision a world where everyone feels welcome in the American hiking community and has permanent access to meaningful hiking, including urban, frontcountry, and backcountry opportunities. We will achieve this vision by empowering all communities to enjoy, share, and preserve the hiking experience; advocating for the protection and expansion of hiking spaces; fostering trail stewardship; and collaborating with partners whose strengths are complementary. We provide an exciting, creative, and professional yet relaxed nonprofit atmosphere with a strong outdoor and conservation ethic.

Position Title: Operational Support Coordinator

Position Type: Part Time (Salaried), 20 hours per week (.5 FTE)

Location: Hybrid (remote and on location at our office in downtown Silver Spring, Maryland). At least one day in the office is required each week. Our main office is easily accessible by the Metro Red Line, located just above the Silver Spring station. Parking is paid at a county parking garage.  

Position Summary

The Operational Support Coordinator primarily provides administrative and operational support to the Finance/Administration and Development functions of the organization, ensuring smooth daily operations. This position provides administrative support, which includes maintaining the general/main organization e-mail account, recruiting and supervising office volunteers, as well as coordinating all office mailings such as donor acknowledgement letters, gift premiums, and packages for various programs. The Operational Support Coordinator is the key person responsible for maintaining the integrity of the customer relationship management (CRM) (currently CiviCRM) database and its effective use. This includes donor data entry, running monthly and ad-hoc reports, as well as data clean-up. This individual will also participate in and support ad-hoc projects across departments.

The Operational Support Coordinator reports to the Head of Finance and Administration.

Responsibilities

Approximately 50% of the time:

• Assist the Head of Finance and Administration with Board of Directors, Finance Committee, and organization-wide support.
• Coordinate office mailings to include preparing and mailing gift premiums, donor acknowledgement letters, American Hiking Society’s National Trails Day® packages, and participant packages for the Volunteer Vacation and Alternative Break programs.
• Drop off packages and bulk mailings at shipping locations
• Coordinate the production and mailing of annual appeal letters alongside the Development Coordinator.
• Assist with inventory management of the off-site AHS storage unit.
• Hold primary responsibility for the main e-mail account of the organization, to include routing e-mails to appropriate staff and responding to individuals as necessary.
• Assist with recruitment, scheduling, and supervision of office volunteers.
• Coordinate and assist with logistics and reservations for Board of Directors meetings and other AHS meetings as needed. 
• Scan various documents as needed.
• Participate in and support ad-hoc data management, administrative, and research projects across multiple departments.
• Other duties as assigned.

Approximately 50% of the time:

• Responsible for maintaining the integrity of the customer relationship management (CRM) (currently CiviCRM) database and its effective use.
• Process donations and accurately enter donor data into CRM database. 
• Responsible for database management and clean-up of individual records (researching contact information such as zip codes and phone numbers).
• Continuously enter, update, and reconcile database records in CRM. 
• Track philanthropic contributions, pledges, and Board gifts.
• Prepare and analyze donor reports as needed.
• Assist other staff with CRM questions when not more appropriately directed toward the CRM service provider.
• Serve as primary liaison between the staff and the CRM service provider.

Skills and Experience

• Commitment to follow AHS Values and AHS’s Commitment to the Hiking Community a must.
• Experience in an administrative support, business operations, development, or accounting role preferred.
• Strong computer skills a must and experience with database/CRM data entry preferred (or demonstrated ability to learn that skill quickly).
• Proficiency in Microsoft Word and a developing knowledge of Excel a must.
• Tremendous attention to detail with the ability to maintain accuracy a must.
• Ability to follow through on projects and ensure completion of projects and to-do lists a must.
• A collegial attitude with strong communication and teamwork skills a must.
• Ability to organize and prioritize work a must.
• Ability to work independently with light supervision a must.
• Customer service mindset a must.
• Ability to occasionally lift and move 15 lbs required due to management of storage unit, office organization, and shipping duties.

Salary and Benefits

• The starting salary range for this position is $23,895 – $25,555 annually. To ensure equity, the salary is determined by a formula based on experience within set salary ranges for each position level and is non-negotiable.
• Paid holidays if regularly scheduled to work them.
• Generous vacation and sick leave within the first year of hire. 
• Summer hike days and a day off to volunteer.
• Discounts on outdoor gear.
• Flexible work hours within time ranges agreed upon with Head of Finance and Administration.
• Strong culture of work-life balance and valuing mental and physical health of employees.

JOB TYPE: Part-Time, Salaried
HOURS: 20 hours per week, Flexible between the hours of 8:00 a.m. – 5:00 p.m. ET during the Monday – Friday work week.

How to Apply

Job Categories: Equal Opportunities. Job Types: Part-Time. Salaries: 20,000 - 40,000.

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