Full-Time Onboarding Specialist
Job Description
Location: Remote — U.S. only
🎥 What are we doing at Uscreen?
Uscreen is a hyper-growth (and profitable) bootstrapped product-led SaaS business revolutionizing the way that video-based entrepreneurs & creators monetize their content. We have grown from 30 to 100 employees over the last year — with the best yet to come!
Uscreen provides an all-in-one platform for entrepreneurs to sell subscriptions, VOD, and live-streamed events on the web, through mobile apps, and via OTT (over-the-top) devices.
10,000+ video creators build, market, and sell their content with Uscreen — and they generate tens-of-millions of dollars in revenue doing it! See some of our awesome customers here.
🚀 What you’ll do
- Work with our existing customers (creators, founders, & CEOs) to help them launch and grow their online video subscription businesses
- Onboard our Basic & Amplify tier customers onto the Uscreen platform at scale
- Host educational onboarding webinars and training videos
- Research and identify high potential, high growth customers for escalation
- Mitigate churn by proactively addressing leading indicators
- Communicate with your book of customers via email and phone
- Maintain and update an accurate log of activity in the CRM system
🔥 Do you have what it takes?
- 1+ years of Customer Success or Account Management experience
- Demonstrated interest in the SaaS, online video, and influencer industries
- Ability to work with prospective customers via phone and email
- High sense of urgency and ability to be flexible given the situation
- Willing to work as a team and put the team first
- Growth mindset and a positive attitude
How to Apply
✔️Are you interested in applying?- Apply here: https://forms.gle/Cbz3LXV25g8R3s556
- Fill out the short form
- We will review the applications and email candidates who qualify to set up a first-round interview
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