Full-Time On-Site IT Associate
Job Description
The role
You have a passion for technology and problem-solving. Excellent communication and customer service skills are critical. This position is ideal for someone who wishes to grow and foster a career in IT. You will be responsible for solving day-to-day technology issues related to our onsite meeting room and Audio Visual equipment. This is an onsite role for our NY office
The work you’ll do
- Setup and tear-down of meeting space equipment as needed
- Monitoring of AV equipment during presentations
- Performs routine maintenance of all Conference Rooms and Audio Visual Systems
- Basic troubleshooting of printer hardware issues
- Act as primary contact for all AV-related inquiries across all SYPartners offices globally.
- Work with outside vendors to update and support AV and Tech equipment
- Flexible hours to align with key meetings that require support (e.g., Sunday prep – Monday event)
- Develop and maintain detailed documentation and how-to-use guides
- Translate business requirements into technical designs
- Monitor meeting tickets and Slack, and providing timely responses
- Help drive the Audio & Video contracts and ensure all equipment are covered and proper SLAs are in place
Desired experience and skills
- Previous experience with boardroom AV technology
- Strong troubleshooting skills
- Basic knowledge of networking
- Excellent customer service and communication skills
About SYPartners
SYPartners helps human beings, organizations, and societies build the capability to become fuller and more vibrant versions of themselves—so they can constantly transform and have a positive impact in the world.
Using the tools of strategy and design, we partner with executives to transform their businesses, and work alongside leaders tackling the toughest societal issues of our time—education, diversity, health care, gender equality, among others. In addition to our consulting practice, we develop products and tools that help individuals and teams unlock their full potential. We are based in San Francisco and New York, and are a founding member of kyu, a collective of best-in-class creative firms.
SYPartners is an Equal Opportunity Employer.
SYPartners Commitment to Diversity
At SYPartners, we are committed to the work of advancing diversity, equity, and inclusion in our own organization and for the leaders and clients we partner with. Our vision of the future—one in which organizations are designed to create conditions for human flourishing—demands that we continually work to become a more diverse and inclusive organization ourselves.
We are committed to working with and designing for people of every race, ethnicity, gender identity, sexual orientation, age, socio-economic status, physical ability or attribute, religion, national origin, or political belief. We recognize this commitment requires continual learning, reflection, and imagination.
How to Apply
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