The Illinois Department of Human Services Family Community Resource Center in Cook County is seeking to hire an Office Assistant for the West Suburban Office. Keyboards complex materials such as resumes for clients, weekly and monthly statistical reports, unit meeting minutes and vouchers for clients in training. Edits Authorization and Transmittal of Assistance Action forms received from casework staff. Conducts computer clearance for welfare savings due to client obtaining employment, receiving unemployment benefits or non-cooperation. Serves as receptionist. Keyboards a variety of forms, form letters, cards, and records. Issues new or replacement LINK cards to clients, maintains records of card numbers issued or voided, completes computerized transactions to communicate activation of card to Electronic Benefit Transfer (EBT) contractor. Maintains files of forms, reports, and supplies. Translates functions/procedures into Spanish for individuals who cannot speak, read, or write English, in contacts with the general public, advocacy groups, customers and community organizations.
Job Responsibilities
Reviews complex materials such as resumes for clients, weekly and monthly statistical reports, unit meeting minutes and vouchers for clients in training to be processed by other staff.
Edits Authorization and Transmittal of Assistance Action forms received from casework staff.
Conducts computer clearance for welfare savings due to client obtaining employment, receiving unemployment benefits or non-cooperation.
Serves as receptionist.
Translates functions/procedures into Spanish for individuals who cannot speak, read, or write English, in contacts with the general public, advocacy groups, customers and community organizations.
Issues new or replacement LINK cards to clients, maintains records of card numbers issued or voided, completes computerized transactions to communicate activation of card to Electronic Benefit Transfer (EBT) contractor.
Maintains files of forms, reports, and supplies.
Performs other duties required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
Requires knowledge, skill, and mental development equivalent to completion of high school.
Requires one year of related office experience.
Requires the ability to speak, read and write Spanish at a colloquial skill level.
Conditions of Employment
Requires ability to operate commonly used office equipment.
* The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
About the Agency:
The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually – (10 days in year one of employment)
* Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)
13 Paid Holidays annually, 14 on even-numbered years
Flexible Work Schedules (when available dependent upon position)
10 Weeks Paid Maternity/Paternity Leave
Deferred Compensation Program – A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: