Job Description

At Make-A-Wish® Arizona, we are more than a great place to work — our work is life- changing. Together, we create life-changing wishes for children with critical illnesses.  More than 40 years ago the inspiration for Make-A-Wish began with one little boy’s wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives.

Our Values

• Child Focus: We always put wish children first.
• Integrity: We are honest, transparent, and respectful.
• Impact: We deliver life‐changing work.
• Community: We are a diverse group of people working together towards a common goal.
• Trust: Assume positive intent and always have each other’s backs.  Be vulnerable and do what we say we are going to do.
• Communication: We are present, we gain clarity and we don’t make assumptions.
• Support: We are never alone. We are aligned in our work.  We check in with each other and always have a helping spirit.

The Role:

Make-A-Wish Arizona is expanding throughout the mosaic of communities within Arizona, primarily within the Northern region, growing its engagement and wish granting efforts.  We recognize that Arizona’s sovereign tribes are a key factor in its mission to grant a wish to each eligible child within the state.  This budding position is responsible for increasing volunteer and community engagement while maintaining a high degree of diplomacy and customer service, as well as is responsible for growing wish referrals while ensuring that the complex and delicate rules around qualification for a wish are followed.  This person will also be a tribal liaison supporting the various Arizona indigenous communities through education, engagement, and communication, while serving as a connector between state-wide Native governments and communities, medical agencies, community agencies and Make-A-Wish Arizona.

This person is part of a team that is responsible for the strategic development and implementation of a medical outreach and community engagement programs with a goal to increase wish referrals and strengthen relationships while increasing visibility of Make-A-Wish within all underserved communities of Northern Arizona.   As an ambassador to the various northern communities, this person must reside in Northern AZ.

Essential Duties/Responsibilities:

• Assists in the process of incoming Northern Arizona referrals from wish children, wish parents, or other medical referral sources, with excellent customer service and communication.
• Assists in the process of incoming Northern Arizona referrals from wish children, wish parents, or other medical referral sources, with excellent customer service and communication.
• Engage tribal nations in discussions on mutually beneficial partnership activities and opportunities.
• Ensures incoming referrals are expedited within standards of recommended time period.  Keep abreast of Make-A-Wish America policies, guidelines, and resources as they relate to referral intakes, medical eligibility, and the required wish documentation.
• Work with Tribal partners to ensure alignment of the Tribes’ and Make-A-Wish Arizona’s priorities for increased referrals and community engagement.
• Inputs, updates, maintains and tracks wish child and referral source information in Salesforce database system
• Maintains proper documentation for family, medical referral source, and volunteer records throughout engagement efforts that follow National requirements.
• Oversees all aspects of community engagement outreach within Northern Arizona– identifying, establishing, educating and managing new referral and volunteer recruitment sources for Make-A-Wish Arizona.
• Evaluates referral and outreach trends and identifies new community and medical resources within the referral markets to strategically determine the best outreach methods.

• Assists with the recruitment of volunteers by networking with the local community, businesses, and managing our online presence on various recruitment websites.
  • Assists in development and implementation of the annual referral outreach plan and periodically assesses tactics, strategies and results.
  • Deepens community engagement by:
• Coordinating activities to ensure and enhance service and presence with the specified communities of Northern Arizona that reflect the diversity of our service population, particularly among First Nations
• Creating strategic local relationships and partnerships
• Identifying and assessing participation in community opportunities to maximize Make-A-Wish Arizona presence

• Develops communication strategies to grow and maintain referral and volunteer recruitment sources.  Works closely with the community liaisons within the underserved populations to identify training/speaking/engagement opportunities.  Update referral community regarding any changes in national policies, guidelines, and resources related to eligibility and medical outreach efforts. Works with Community Engagement Department to communicate upcoming volunteer opportunities, required training and policy updates.
• As opportunities arise, travel to outlying Northern Arizona counties including, but not limited to:  Navajo, Mojave, Apache, Coconino, Yavapai, and Gila; to support fundraising, outreach, volunteer recruitment, and community events.
• Collaborate with internal teams to integrate cultural sensitivity and develops community culture programs and processes that are reflective of that community
• Creates and manages local community councils, including solicitation of community stewards.
• The Tribal Ambassador will build and seek out partnerships, bridge the lines of communication and serve as the primary contact for tribal leaderships when interacting with Make-A-Wish Arizona.
• Facilitate and participate in identified local community and tribal committees, forums, councils, and meetings to strengthen relationships within Arizona communities.

Job Qualifications:

Knowledge, Skill & Ability:

• The ideal candidate will possess a firm grasp of tribal sovereignty, systems, and the intersection with non-tribal governments, community based organizations and businesses
• Have a deep understanding and respect for Native American cultures, traditions, and protocols
• Ability to manage multiple priorities and complex projects on a tight deadline
• Detail oriented
• Strong organizational skills and the characteristics of a detail and results oriented team player
• Ability to work with minimal supervision
• Strong work ethic combined with honest and high integrity
• Ability to work collaboratively to ensure strong departmental and Chapter structure
• Ability to work with a diverse community including and not limited to, ethnicity, gender, age, and physical ability
• Ability to perform effectively in times of stress and be flexible and adaptable to situational changes
• Ability to maintain confidential information and communicate with sensitivity in challenging circumstances and with organizational constituents
• Demonstrated strong time management skills and is an effective problem solver
• Able to be exposed to inclement and outdoor weather
• Outstanding public presentation skills with a capacity to effectively communicate information to the medical community.
• Ability to facilitate adult-learning sessions.
• Occasional stooping, bending, lifting, standing for long periods of time, carrying of materials and boxes weighing less than 50lbs.
• Ability to travel to fulfill departmental and organizational duties, including throughout Arizona and the United States, as needed
• Must have valid driver’s license and reliable transportation
• Must have reliable internet services
• Bilingual preferred (Native Language(s)/English)

Training/Education:

• Bachelor’s degree in Community Relations/Engagement, Non-Profit Management, Social Services, Child Development, Nursing, Child Life Specialist, or other health sciences preferred
• Familiarity Microsoft Office Suite and database management software, preferably Salesforce

Experience:

• 2+ yrs. of social services experience, child development, volunteer coordination, community relations/engagement communications, non-profit experience, or comparable.
• 2+ years of adept community organizing
• Minimum 2+ years of specialized experience that includes responsibility for advising and/or engaging in tribal consultation and coordination; coordinating tribal outreach efforts with appropriate offices; evaluating sensitive projects and providing recommendations on necessary steps to resolve issues; program design and implementation; and communicating technical and non-technical information to a diverse audience

NOTE: Employees are held accountable for all duties of this job, though this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

This position is FLSA Exempt, Salaried and not subject to overtime compensation.

What we offer:

• Competitive compensation with annual incentive potential up to 10% of salary
• Comprehensive benefit package: Medical, Vision, Dental
• Health Savings Accounts generously funded by the employer and Flexible Spending Account Options
• Employer-paid Short Term Disability, Long Term Disability and Life Insurance
• 401(k) Retirement Savings Plan with a generous employer match
• 20 PTO days, 5 Sick Days, 14 Paid Holidays, and 1 Volunteer Day annually
• Paid sabbatical after 5 years of service
• A cohesive and welcoming culture

Diversity, Equity & Inclusion Vision:

We Champion Diversity with thoughtful conversation and intentional action to create inclusion for all.

At Make-A-Wish Arizona, everyone is different and valued. We believe that people of any race, color, ethnicity, sex, gender identity and expression, sexual orientation, faith, religion, age, physical and mental ability, neurodiversity, socioeconomic status, nationality, cultural background, military status, or any other aspect which makes them unique are welcome and important. Together, we continue to build a community that fosters inclusion and values diversity, so that we can equitably grant the wish of every eligible child.

At Make-A-Wish Arizona, we strive to communicate openly and honestly while speaking our truth. We encourage all to do the same, and we acknowledge that these conversations can be difficult and uncomfortable. All viewpoints are welcome unless they spread misinformation or diminish or dehumanize others. Our commitment to this work enriches our organization and makes us all stronger together.

How to Apply for the Northern AZ Tribal and Regional Ambassador:

Please sent a Resume, Cover letter, and three references to the jo**@ar*****.org email address.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 60,000 - 80,000.

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