Job Description

The Oregon Health Authority, Oregon State Public Health Laboratory (OSPHL), in Hillsboro, Oregon has a career opportunity for a Newborn Screening Follow-Up Office Specialist (Office Specialist 2) to provide essential support within the Newborn Screening Program.

The Oregon State Public Health Laboratory (hyperlink) has been actively protecting the public’s health since 1903 by supporting state and local infectious disease control efforts, preventing metabolic disorders detectable at birth, and assuring the quality of testing in clinical and environmental laboratories.

The Newborn Screening Program (hyperlink), part of the Center for Public Health Practice, performs testing to detect genetic errors in body chemistry in newborn babies, including PKU, sickle cell disease, congenital hypothyroidism, biotinidase deficiency, galactosemia, maple syrup urine disease, congenital adrenal hyperplasia, urea cycle defects, fatty acid oxidation disorders, organic acidemias, and cystic fibrosis.  The unit (which operates the Northwest Regional Newborn Screening Program) is a regional screening laboratory providing testing and follow-up services for all infants born in Oregon, New Mexico, and other contracted entities.  In Oregon, the Oregon Health Authority has the statutory responsibility of screening all infants born in the State. The purpose is to provide timely detection and follow-up of genetic disorders that may lead to mental and/or physical impairment or death.

What you will do:

This position plays a critical role in ensuring the timely and accurate testing of newborns in Oregon. As part of your responsibilities, you will be instrumental in supporting the daily operations of report processing, data entry, and data verification within the newborn screening program. You will review demographic and test request forms for compliance with established criteria and ensure that all necessary information is provided. Following rigorous procedures, you will flag test request forms that contain missing, illegible, or questionable information, maintain documentation in a database system, perform data entry at a high level of accuracy, generate and send letters, and assist in the preparation of reports. In addition, you will review and screen telephone calls, respond to and log inquiries, schedule meetings, record and distribute meeting agendas and notes, assemble and edit materials for administrative tasks, and perform additional tasks requested by the manager.

What’s in it for you?
Join our team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.

• We offer exceptional medical, vision and dental benefit packages for you and your qualified family members with minimal out-of-pocket costs (member cost share is as low as 1% – 5%). Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
• Paid Leave Days:
  • 11 paid holidays each year.
  • 3 additional paid personal business days each year.
  • 8 hours of paid sick leave accrued each month.
  • 8 hours of vacation leave accrued each month with increases every 5 years.
• Pension and Retirement After six months of service, you may qualify for the Public Employee Retirement System (PERS). New employees may be enrolled in the Oregon Public Service Retirement Plan (OPSRP).
• Student Loan Forgiveness; Public Service Loan Forgiveness (PSLF) The PSLF program may forgive student loan balances after you’ve made the equivalent of 120 qualifying monthly payments.
• Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
• Continuous growth and development opportunities.
• Click here to learn more and access a summary of State of Oregon benefits.

The Oregon Health Authority is committed to:

• Eliminating health inequities in Oregon by 2030
• Becoming an anti-racist organization
• Developing and promoting culturally and linguistically appropriate programs, and
• Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.

Monthly Salary: $3,006 – $4,338

Work Location: Hillsboro, OR (On-Site)

Minimum Qualifications:

Two years of general clerical experience that includes: keyboarding, word processing, or other experience generating documents;

OR,

An associate degree in any field;

OR,

An equivalent combination of education and experience.

Desired Attributes:

• Experience or knowledge of the newborn screening program is desired.
• Experience providing excellent customer service.
• Excellent communication skills; on the phone, in person, and in writing.
• Experience using a multi-line switchboard/phone system.
• Experience performing data entry with speed and accuracy.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Proficient in Microsoft software applications such as Word, Excel, and Outlook.
• Experience maintaining the highest level of confidentiality regarding agency and patient records.
• Experience working collaboratively in a team setting and contributing to a positive, respectful, and productive work environment.
• Experience adhering to privacy, security, and confidentiality laws, policies, procedures, and guidelines.
• Ability to learn a variety of policies and procedures.
• Experience promoting a culturally competent and diverse work environment.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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