Job Description

Job Title: Merchandise & Operations Coordinator

Location: Remote within the Charlotte, NC region

Reports To: Operations Manager, Merchandise

FLSA Status: Non-exempt, Full Time

Organization Summary

Girls on the Run International is a national nonprofit organization dedicated to creating a world where every girl knows and activates her limitless potential and is free to boldly pursue her dreams. We inspire girls to be joyful, healthy and confident using a fun, experience-based curriculum which creatively integrates running. GOTR is a physical activity-based positive youth development program that is designed to enhance girls’ social, psychological and physical skills and behaviors to successfully navigate life experiences. To learn more about our programs and impact, visit: https://www.girlsontherun.org/.

We believe that all girls and communities should have access to our programs. We strive to eliminate barriers to participation, to create programming that engages all communities, to be intentional about staff and volunteer diversity and to promote a culture of inclusion across the organization.    

Position Summary

The Merchandise & Operations Coordinator provides essential support to Girls on the Run councils, offering proactive and responsive service concerning merchandise and ordering processes. This role is also the primary point of contact for general inquiries from internal and external parties. The Merchandise & Operations Coordinator works primarily with two teams – merchandise and council operations – offering support with customer service, project management, and other key cross-departmental work.

A successful Merchandise & Operations Coordinator:

• possesses a keen attention to detail
• is a problem-solver with a customer service mindset
• enjoys evaluating and improving operational efficiencies
• loves to organize and manage data
• is a team player with a roll-up-your-sleeves approach
• enjoys building new and authentic relationships with others
• is self-motivated and has excellent time management and prioritization skills
• is proactive and takes initiative

Responsibilities

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Merchandise Support (75%)

• Use project management software to assist the Operations Manager with merchandise programs and ensure seamless cross-departmental collaboration on merchandise tasks, responsibilities, and deadlines.
• Manage the full-cycle ordering process for curricula and program materials, including order placement, processing, returns, record-keeping, and fulfillment of orders.
• Respond to council merchandise questions, including order status and approval requests, with timely and professional customer service.
• Assist with the product development process as needed.
• Help to coordinate merch assortment strategies on GOTRshop.com, assessing sales and inventory and website campaigns.
• Assist with compliance and audit review of councils as needed.
• Collect and provide data to vendors to help manage operations.

General Support (25%)

• Respond to council inquiries in a prompt, professional and culturally-aligned manner.
• Manage the customer service help desk and internal message board, responding and rerouting as appropriate.
• Manage inquiries from the public that come in through the 1-800 number and various @girlsontherun email accounts.
• Manage the Crisis Line schedule and maintain accurate records of Crisis Line activities, including call logs and relevant documentation.
• Safely and responsibly manage confidential information across all channels.

Every member of our staff community is expected to serve as a Girls on the Run role model, exhibiting our core values and working to forward the mission. We commit ourselves to actively developing and nurturing positive relationships across the organization – with staff, council members, donors, and board members.

Skills & Experience

• Customer service and/or project management experience
• Strong communicator with excellent written and interpersonal skills
• Experience with project management and order management software
• Ability to work with people in a remote, matrix-environment
• Excellent technology skills with the ability to learn new software quickly
  • Proficient in PowerPoint, Word (mail merge) and Excel (e.g. formulas, VLOOKUP’s, pivot tables)
  • Asana, Zendesk, Salesforce, SharePoint, Shopify or similar platform experience preferred
• Bilingual in Spanish and English a plus!

*While this position is remote within the Charlotte region, Girls on the Run strives to provide our staff with opportunities for meaningful in-person connection throughout the year including staff gatherings, professional development opportunities and organization-wide conferences. Employees are always encouraged, and in occasional instances required, to participate in and contribute to these events.

At Girls on the Run, we support and celebrate one another not only as coworkers, but as people. We proudly offer generous and flexible PTO, so that our staff can nurture their physical, mental and emotional wellbeing in ways that are personally meaningful to them. This is a full-time, non-exempt position offering a compensation range of $21 – $24 hourly, depending on experience.

Applications will be accepted through Sunday, June 2. This position has an anticipated start date of on or after July 15, with some flexibility for candidate availability.

Job Types: Full-Time. Salaries: 40,000 - 60,000.

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