Job Description

Job Posting Title
Membership Manager, The Harry Ransom Center

Duration
Expected to continue

Earliest Start Date
January 2^nd, 2025

Scheduled Weekly Hours
Full-time 40 hours per week

General Notes

About the Harry Ransom Center:

The Harry Ransom Center is an internationally renowned humanities research library and museum at The University of Texas at Austin. The Center’s extensive collections provide unique insight into the creative process of some of our finest writers and artists, deepening our understanding and appreciation of literature, theatre and the performing arts, film, photography, and art.  The Ransom Center maintains an active program of exhibitions and public programs that interpret and provide insight into the Center’s collections for broad audiences.

Responsibilities​

• Reporting to the Chief Development Officer, manage the Ransom Center’s membership program. Serve as the Center’s liaison for members, providing excellent customer service to existing members and recruiting new members at every level.
• Serve as the key administrator for the Center’s membership records and database, managing membership gift entry and records in VIP (UT’s donor database), Join it (the Center’s membership software), and Mailchimp (the Center’s email marketing platform). Create and administer monthly membership renewal communications via mail and email, adhering to Texas Development guidelines. Manage membership gift acknowledgments. Foster open lines of communication with development staff about donor prospects and stewardship. Supervise student employees/interns.
• Collaborating with Ransom Center staff and Event Operations Manager, plan and execute 8-10 annual member events, such as the Director’s and opening receptions for new exhibitions, curator tours, open houses, and exclusive experiences for Director’s Circle members. Coordinating with the Events Operations Manager, manage event planning and logistics, communications, replies, guest lists, staff participation, and volunteers. Build strong relationships with vendors. Track event budgets and follow-through on vendor payments.
• Collaborating with marketing and development teams, build and steward the Center‘s membership base. Implement membership and fundraising campaigns through print/digital collateral, website, direct mail, email, and social media. Conduct research to develop and identify prospects and create on-site recruitment promotions. Execute regular lapsed member campaigns. Develop member communications and appeals for visitors and free public program event attendees. Generate mailing lists from the membership database for various communication projects.
• Serving as a member of the development team, help execute periodic large fundraising events and campaigns including annual spring campaign, periodic anniversary galas, and special events.
• Manage annual budget for membership revenue and expenses. Prepare monthly reports. Assist in preparing an annual forecast for membership expenses and revenue.

Required Qualifications

• Bachelor’s degree with coursework in English or the humanities or commensurate professional experience.
• 1-2 years of experience in membership, annual giving, special events, or work or in a related field.
• Excellent written and oral communication skills.
• MS Office and database proficiency.
• Flexibility of schedule and the need to work on site on some weekends and evenings.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Two or more years of experience administering a membership program in a museum, library, or nonprofit organization.
• Two or more years of experience executing both large and small special events.
• Demonstrated ability to manage multiple projects simultaneously and meet competing deadlines.
• Preference will be given to applicants with experience with a Customer Relationship Management (CRM) system.
• Attention to detail, excellent follow-through skills, and demonstrated ability to enter and maintain accurate records that adhere to policy.
• The ability to work cooperatively with others.
• Experience providing great customer service.
• Professional demeanor and demonstrated ability to listen and to be open to feedback.
• Experience obtaining and working with event sponsors and vendors.

Salary
$50,000+, dependent upon qualifications.

Working Conditions

• Standard office conditions.
• Repetitive use of a keyboard and standard office equipment at a workstation.
• Regular activities require ability to change priorities as needed.
• Light work including lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds and walking or standing during special events.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest
• 3 professional writing samples or completion of a writing test

For more details and to apply, please see the full job posting here:  https://utaustin.wd1.myworkdayjobs.com/UTstaff/job/UT-MAIN-CAMPUS/Membership-Manager–The-Harry-Ransom-Center_R_00036524

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: arts, donations, Fundraising, giving, humanities, Membership, museum, and programs. Salaries: 40,000 - 60,000.

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